[KB7246] Create ECP logs using ESET endpoint applications for Windows

• After contacting ESET Technical Support, you were asked to recreate your issue and provide us with the ECP logs from your failed activation
• Enable Licensing advanced logging 

Related solution: Home users 

Enable Licensing advanced logging

1. Open the main program window of your ESET application for Windows .

2. Press the F5 key to access Advanced Setup.

3. Click Troubleshooting, expand Advanced Logging, enable Enable Licensing advanced logging and click OK.

   

4. Attempt to activate your ESET application again to reproduce the error and generate the log.

5. Navigate to the ECP folder, located at C:\ProgramData\ESET\ESET Security\Diagnostics\ECP. You may need to make hidden files visible to see this folder.

6. Select all the log files, right-click them and then select Send to → Compressed (zipped) folder from the context menu to create a .zip file.

7. If you have not already done so, open a case with ESET Technical Support before you submit your .zip file. 

8. Attach the .zip file to an email reply to ESET Technical Support. A Technical Support representative will examine the log and respond as soon as possible with the recommended action based on their findings.

   A .zip file cannot be attached

   If you are unable to attach a zipped log file, change the file extension to .file (for example, ECP.file).