[KB7851] Disable ESET Bridge Proxy when the modules update fails in ESET PROTECT (8.x – 10.x)

Issue

  • Update fails on client workstations connected to ESET PROTECT
  • ESET Bridge is installed with ESET PROTECT
  • Your network is a small environment where a proxy for caching detection engine updates downloaded from the internet is not required
  • You receive an activation error, for example ECP.4098

Solution

Apache HTTP Proxy users

ESET Bridge replaces Apache HTTP Proxy in ESET PROTECT version 10. All ESET product versions compatible with Apache HTTP Proxy are in Limited Support status. If you currently use Apache HTTP Proxy, we recommend that you migrate to ESET Bridge.

 Endpoint users: Perform these steps on individual client workstations

ESET Bridge can be installed as part of the ESET PROTECT Server installation process using the All-in-one installer. Some users should not install ESET Bridge because doing so will create and apply several proxy-based policies for client computers and apply them automatically, which can affect your ability to download updates. We recommend that you deselect this component during installation if you are unsure that it is needed on your network. You can Install ESET Bridge later.

To enable updates, follow the instructions below to disable ESET Bridge: 

  1. Open the ESET PROTECT Web Console in your web browser and log in.

  2. Click Policies, select the Agent policy being applied to your endpoint computers and then click Actions → Edit.

Figure 1-1
  1. Click Settings → Advanced Settings and click Edit next to Global Proxy or next to Replication (to ESET Management Server).
Figure 1-2
  1. Click the slider bar next to Use proxy server to turn the setting off and click Save.

    Figure 1-3
  2. Click the Force  icon next to the edited setting and click Finish
Figure 1-4
  1. In Policies, select the Endpoint Product policy being applied to your endpoint computers and then click Actions → Edit.
Figure 1-5
  1. Click SettingsUpdate and click Profiles → Updates
Figure 1-6
  1. Scroll down and click Connection Options. Click the drop-down menu next to Proxy mode and select Do not use proxy server
     
  2. Click the Force  icon next to Proxy mode
Figure 1-7
  1. Click Tools → Proxy server and click the slider bar next to Use proxy server to disable it.
     
  2. Click Finish to apply the updated policy.
Figure 1-8