Issue
- Update fails on client workstations connected to ESET PROTECT On-Prem
- ESET Bridge is installed with ESET PROTECT On-Prem
- Your network is a small environment where a proxy for caching detection engine updates downloaded from the internet is not required
- You receive an activation error (for example, ECP.4098)
Issue
Click to expand
ESET Bridge can be installed as part of the ESET PROTECT Server installation process using the All-in-one installer. Some users should not install ESET Bridge because doing so will create and apply several proxy-based policies for client computers and apply them automatically, which can affect your ability to download updates. We recommend that you deselect this component during installation if you are unsure that it is needed on your network. You can Install ESET Bridge later.
Solution
Related solution: Endpoint users
Follow the instructions below to disable ESET Bridge to enable updates:
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Create a policy in ESET PROTECT or ESET PROTECT On-Prem or edit an existing policy for ESET Management Agent that is assigned to your devices.
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In the Settings section, select ESET Management Agent from the drop-down menu and expand Advanced Settings. Click the force icon next to Global Proxy and click Edit.
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Disable the toggle next to Use proxy server and click Save.
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Create a policy in ESET PROTECT or ESET PROTECT On-Prem or edit an existing policy for ESET applications that is assigned to your devices.
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In the Settings section, select ESET Endpoint for Windows from the drop-down menu and click Updates → Profiles → Updates.
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Expand Connection options, click the force icon next to Proxy mode, and select Do not use proxy server from the Proxy mode drop-down menu.
