Issue
- Login error in ESET PROTECT Web Console
- Cannot log into the ESET PROTECT Web Console because you do not have the ESET PROTECT Web Console password
- I know the Web Console password
- I do not know the Web Console password
- Linux or Virtual Appliance user
Solution
I know the Web Console password
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Open ESET PROTECT On-Prem in your web browser and log in.
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Click Change Password.
Figure 1-1 -
Type the existing password into the first blank field, then type the new password into the Type new password and Retype new password fields. When you are finished, click Log in to save your changes.
I do not know the Web Console password
If you do not know the password, and you need to reset the ESET PROTECT Web Console password for an individual administrator account, follow the steps below:
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Click Start → Windows System → Control Panel.
Figure 2-1 -
Click Programs and Features.
Figure 2-2 -
Right-click ESET PROTECT Server and select Change from the context menu.
Figure 2-3 -
Click Next.
Figure 2-4 -
Click Repair.
Figure 2-5 -
Complete all required fields in the Database server connection window and click Next.
Figure 2-6 -
Click Use existing user and type the Database username (the default is era_user) and Password (you can find the password in:
%PROGRAMDATA%\ESET\RemoteAdministrator\Server\EraServerApplicationData\Configuration\startupconfiguration.ini) and click Next.
Figure 2-7 -
Deselect the check box next to Use Administrator password already stored in the database, type a new password into the Password and Password confirmation fields and then click Next.
Figure 2-8 -
Select Keep currently used certificates and click Next.
Figure 2-9 -
If your ESET PROTECT is not activated, select Activate with License Key and type or copy/paste the License Key.
Figure 2-10 -
Click Repair.
Figure 2-11 -
Click Finish. You can now log in to ESET PROTECT Web Console with your new password.
Linux and Virtual Appliance users
Follow the steps below to reset the Web Console Administrator password. The administrator password must be at least 8 characters long.
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Log in as
rootto the Linux console on the machine where ESET PROTECT On-Prem is installed. -
Save your password to the variable NEW_PASSWORD (for security reasons). Type the following command, where
<password>is substituted by your new password.export NEW_PASSWORD=<password> -
Run the following command to change your password for the new one:
/opt/eset/RemoteAdministrator/Server/setup/installer_backup.sh --skip-license --server-root-password='env:NEW_PASSWORD' -
Run this command to remove your password from variables:
export NEW_PASSWORD
