If you do not have the original password, and you need to reset the ESMC Web Console password for an individual administrator account, follow the steps below:
Click Start → Control Panel.
Click Programs and Features.
Figure 1-2
Click the image to view larger in new window
Right-click ESET Security Management Center Server and select Change from the context menu.
Figure 1-3
Click the image to view larger in new window
Click Next.
Figure 1-4
Click Repair.
Figure 1-5
Complete all required fields in the Database server connection window and click Next.
Figure 1-6
Click Use existing user and type the Database username (the default is era_user) and Password (you can find the password in: %PROGRAMDATA%\ESET\RemoteAdministrator\Server\EraServerApplicationData\Configuration\startupconfiguration.ini
) and click Next.
Figure 1-7
Deselect the check box next to Use Administrator password already stored in the database, type a new password into the Password and Password confirmation fields and then click Next.
Figure 1-8
Select Keep currently used certificates and click Next.
Figure 1-9
Click Repair.
Figure 1-10
To reset the Web Console Administrator password follow the steps below. The administrator password must be at least 8 characters long.
root
<password>
is substituted by your new password.export NEW_PASSWORD=
<password>
/opt/eset/RemoteAdministrator/Server/setup/installer_backup.sh --skip-license --server-root-password='env:NEW_PASSWORD'
export NEW_PASSWORD