Issue
- You receive the “This installation package is not supported by this processor type” error message
- ESET Technical Support has directed you to this article to learn whether your system is 32-bit, 64-bit or ARM
Details
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If you do not have your Activation Key, visit our Lost subscription page to retrieve it. Your active (non-expired) ESET subscription includes both the 32-bit, 64-bit and ARM versions of your ESET product.
Solution
Business users: Which version (32-bit or 64-bit) of ESET endpoint products should I download?
Windows 10 and later
-
Press the Windows
key + Q key, type Control Panel into the search bar and select Control Panel. Click System. -
Your system type is displayed in the System section.
-
Click the appropriate link for your system to download the ESET product installer.
