Issue
- Determine if you are using a 32-bit, 64-bit, or ARM Windows operating system
Details
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Your ESET subscription includes the 64-bit and ARM versions of your ESET application. The 32-bit version of Microsoft Windows 10 is supported only by application versions 12.1 and earlier.
Solution
Related solution: Linux users
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Click the Windows key, type
cmdand click Command Prompt.
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In the Command Prompt, type
systeminfoand press Enter. Then scroll up and look for the System Type section.- If you see x64-based PC, you have a 64-bit system
- If you see x86-based PC, you have a 32-bit system
- If you see ARM-based PC, you have an ARM system

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Download the .msi installer of ESET endpoint applications for Windows according to your system type: