[KB7867] Send a Modules Update task to clients using ESET PROTECT (8.x – 10.x)

Issue

Required user permissions

This article assumes that you have the appropriate access rights and permissions to perform the tasks below.

If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights.

ESET PROTECT users: Create a second administrator user in ESET PROTECT
ESET PROTECT On-Prem users: Create a second administrator user in ESET PROTECT On-Prem

Module update failed: "An error occurred while downloading update files"

Solution

Endpoint users: Perform these steps on individual client workstations

Open ESET PROTECT On-Prem in your web browser and log in.
Click Tasks → New → Client Task.

Figure 1-1

Type a name for the task. Select Modules Update from the Task drop-down menu. See our related Online Help topic for more information on Modules Updates.

Click Settings and select the check box under Clear update cache. You will add Targets after the task is created.
Click Finish when you are finished making changes to the task.