[KB7829] Error messages displayed when using ESET Password Manager

Issue

• You are using ESET Password Manager application or Password Manager browser extension and receive one of the following error messages

Solution

• Error 400—You need to register first
• Error 401—Invalid username or password
• Error 401—Sorry, we ran into a problem and couldn't find your account
• Error 402—To continue, you must first create a password store for your email address in ESET HOME
• Error 403—Invalid username or password. Please try again. If you forgot your current login credentials, contact support
• Error 404—Sorry, we ran into a problem and couldn't find your account
• Error 405—Due to security reasons, we must verify your identity. Please contact our technical support
• Error 409—User already exists
• Error 410—Sorry, we ran into a problem and couldn't find your account
• Error 500—Internal server error
• Error 503—Service temporarily unavailable
• Unable to login offline
• Your verification code is invalid or expired
• Current password and new password must differ
• Invalid or non-existing recovery key

Error—You need to register first. Continue to "Create an account"

You receive this error message when you try to log in with pre-registered but no registered account. Tap/click Create an account and register yourself.

Error—Invalid username or password

This error is displayed when you are already registered or migrated. You are trying to log in with the wrong Master Password.

You can use the recovery key if you forgot your password. Tap/click I forgot my password. If you do not have the recovery key stored, Need further assistance? Contact ESET Technical Support..

Error 401—Sorry, we ran into a problem and couldn't find your account. Please, contact support

This should not happen under normal circumstances. It is caused by sending the wrong token to the ESET API. Try again in a few moments. If it is still not working, Need further assistance? Contact ESET Technical Support..

Error 402—To continue, you must first create a password store for your email address in ESET HOME

You receive this error message when you try to log in with no preregistered account. You must log in to your ESET HOME account and add a password store.

Error 403—Invalid username or password. Please try again. If you forgot your current login credentials, contact support

This error message appears when you migrated but you entered the wrong old Master Password. Use the correct old Master Password. If you forgot your password, Need further assistance? Contact ESET Technical Support..

Error 404—Sorry, we ran into a problem and couldn't find your account. Please, contact support

This error message appears when you do not exist on ESET infrastructure. You need to Need further assistance? Contact ESET Technical Support..

Error 405—Due to security reasons, we must verify your identity. Please contact our technical support

Error 409—This email address is already in use. Choose a different one

When you try to register with an already existing account or try to change email to an already existing account, you receive this error message. Use the correct email—same as for ESET HOME. If you are already registered, use login credentials.

Error 410—Sorry, we ran into a problem and couldn't find your account. Please contact support

You receive this error message when data inside the old password manager are not found. You need to Need further assistance? Contact ESET Technical Support..

Error 500—Internal server error

You need to Need further assistance? Contact ESET Technical Support..

Error 503—Service temporarily unavailable

Offline—Unable to login offline

Verify that your network connection is functional.

Your verification code is invalid or expired

You have enabled two-factor authentication (TFA), trying to log in or disable TFA but entered invalid or expired verification code. Use the correct verification code. If you do not know the correct verification code, Need further assistance? Contact ESET Technical Support..

The current password and the new password must be different

You try to change or recover the Master Password to the same password. Use the new Master Password.

Invalid or non-existing Recovery Key

You forgot your Master Password and try to recover it with an invalid recovery key. Use the correct recovery key. If you do not have the recovery key stored, Need further assistance? Contact ESET Technical Support..