Issue
- You are experiencing difficulties sending or receiving email after installing ESET Internet Security, ESET Smart Security Premium or ESET Security Ultimate
- I can receive emails but cannot send them
Solution
Pause the Firewall to see if it is affecting the connection between your computer and mail server.
With the ESET firewall paused, check to to see if email can be successfully sent and received.
If the issue still occurs with the firewall paused, uninstall your ESET product and check to to see if email can be successfully sent and received.
If the issue is still unresolved after uninstalling your ESET product, verify the following:
- You have an active internet connection
- You can send/receive emails when accessing your account directly through the website (for example, http://www.hotmail.com)
- Microsoft Outlook has been configured correctly to retrieve your email
- No other firewall is currently installed
Once your issue is resolved, reinstall your ESET product.
