If you do not have the original password, and you need to reset the ERA Web Console password for an individual administrator account, follow the steps below:
Click Start → Control Panel.
Click Programs and Features.
Figure 2-1
Click the image to view larger in new window
Right-click ESET Remote Administrator Server and select Change from the context menu.
Figure 2-2
Click the image to view larger in new window
Click Next.
Figure 2-3
Click Repair.
Figure 2-4
Complete all required fields in the Database server connection window and click Next.
Figure 2-5
Select Use existing database and apply upgrade and click Next (this step applies to ERA 6.4 and earlier).
Figure 2-6
Click Next.
Figure 2-7
Deselect the check box next to Use Administrator password already stored in the database, type a new password into the Password and Password confirmation fields and then click Next.
Figure 2-8
Click Next.
Figure 2-9
Click Repair.
Figure 2-10
To reset the Web Console Administrator password follow the steps below. The administrator password must be at least 8 characters long.
root
is substituted by your new password.export NEW_PASSWORD=
/opt/eset/RemoteAdministrator/Server/setup/installer_backup.sh --skip-license --server-root-password='env:NEW_PASSWORD'
export NEW_PASSWORD