Issue

• You received a blue screen error (BSOD) occurring after upgrading to Windows 10, version 2004 (the Windows 10 May 2020 Update)
• Prevention
• Troubleshooting

Solution

Affected ESET products and versions:

• ESET endpoint products versions 7.2 (up to 7.2.2055.0)
• ESET Windows home products versions 14.x and later

1. Run ESET uninstaller in Safe Mode.

2. Business users: Install ESET Endpoint Antivirus / ESET Endpoint Security version 7.3

   Home users: Home users should be upgraded to the latest version automatically (unless configured differently in Advanced setup) or install versions 14.x and later

Prevention

Before upgrade to Windows 10, version 2004, make sure that you have the latest version of the ESET products you use.

Business users:

• Install/upgrade ESET Endpoint Antivirus / ESET Endpoint Security version 7.3

Home users:

• Check which ESET Windows Home product you have and see if it's the latest version

Troubleshooting

• https://forum.eset.com/topic/23723-after-enabling-virtual-machine-feature-the-pc-bsod-every-start
• https://forum.eset.com/topic/23728-bsod-eamonmsys-after-windows-10-20h1-2004-upgrade

If you need assistance, contact ESET Technical Support