[KB7511] Windows 10 version 2004 BSOD error

Issue

• You received a blue screen error (BSOD) occurring after upgrading to Windows 10, version 2004 (the Windows 10 May 2020 Update)
• Prevention
• Troubleshooting

Solution

Affected ESET products and versions:

• ESET endpoint products versions 7.2 (up to 7.2.2055.0)
• ESET Windows home products versions 13.1 (up to 13.1.17.0)

1. Run ESET uninstaller in Safe Mode.

2. Business users: Install the latest version of ESET Endpoint Antivirus / ESET Endpoint Security.

   Home users: Home users should be upgraded to the latest version automatically (unless configured differently in Advanced setup).

Prevention

Before upgrading to Windows 10, version 2004, make sure that you have the latest version of the ESET products you use.

Business users

• Install the latest version of ESET Endpoint Antivirus / ESET Endpoint Security.

Home users

• Check which ESET Windows Home product you have and see if it is the latest version.

Troubleshooting

• ESET Security Forum: After enabling virtual Machine feature, the PC BSOD every start
• ESET Security Forum: BSOD eamonm.sys after Windows 10 20h1 (2004) upgrade

If you need assistance, contact ESET Technical Support