[KB7511] Windows 10 version 2004 BSOD error

Issue

  • You received a blue screen error (BSOD) occurring after upgrading to Windows 10, version 2004 (the Windows 10 May 2020 Update)

Solution

Issue resolved by upgrading to the latest version

Upgrade ESET endpoint products to the latest version (7.2.2072.0) to resolve this issue.

Home product users, please continue to use the solution below.

Affected ESET products and versions:

  • ESET endpoint products versions 7.2 (up to 7.2.2055.0)
  • ESET Windows home products versions 13.1 (up to 13.1.17.0)
Affected Users

Not all users are affected (certain third-party drivers need to be present on the system to be affected). The Windows update is not available to all users because it is released in staggered batches.

  1. Run ESET uninstaller in Safe Mode.

  2. Business users: Install ESET Endpoint Antivirus / ESET Endpoint Security version 7.3

    Home users: Home users should be upgraded to the latest version automatically (unless configured differently in Advanced setup) or install version 13.1.18.0 and later.

Prevention

Before upgrade to Windows 10, version 2004, make sure that you have the latest version of the ESET products you use.

Business users:

Home users:

Troubleshooting

If you experience this issue, you can report your findings at the ESET Forum:

If you need assistance, contact ESET Technical Support.est