[KB6915] Unlock your settings password in ESET Windows home products

Issue

  • Prompted for a password when trying to access program settings or advanced setup
  • Forgot user-defined password or need to unlock password for program settings

Android users

Which ESET product do I have and is it the latest version? (Home Users)

My Username, Password or License Key is not working

Details

ESET Windows home products provide the option to establish a user-defined password to access program settings. If your system is part of a company network, please contact your network administrator for assistance.

Solution

Unlock Your Password via Email | Unlock Your Password via my.eset.com | Generate a Code for Technical Support

Unlock Your Password via Email

  1. When prompted to enter your password, click Restore Password.

Figure 1-1

  1. Enter the email address you used for license registration in the blank field and click Send Code. If you do not know your email address, click Contact Technical Support to submit a support request form to Technical Support.

Unverifiable users

If your license is unverifiable, you will not see a blank field to enter your email address. Click Customer Care to submit a support request to Technical Support. Click here to view a screenshot.

Figure 1-2

  1. ESET will email you automatically a verification code that is only valid for 7 days. Copy the verification code.

  2. Click the copy/paste icon to paste the verification code in the blank field. If you do not want to set a new password at this time, leave the password fields blank and click Verify. To set a new password, type your new security password in the New password and Confirm new password fields and click Verify.

Figure 1-3

  1. Click OK. Your password has been unlocked successfully.

Figure 1-4



Unlock Your Password via my.eset.com

When to use this option

Use this option if your license is managed by ESET License Manager.

  1. When prompted to enter your password, click Restore Password.

Figure 2-1

  1. Click Restore password via your my.eset.com account. If you do not see this option, your license is not managed by License Manager.

    Figure 2-2

  2. ESET will email you automatically a verification code that is only valid for 7 days. Copy the verification code.

  3. Click the copy/paste icon to paste the verification code in the blank field. If you do not want to set a new password at this time, leave the password fields blank and click Verify. To set a new password, type your new security password in the New password and Confirm new password fields and click Verify.

  4. Click OK. Your password has been unlocked successfully.

    Figure 2-3



Generate a Code for Technical Support

When to use this option

Only generate a code when instructed by Technical Support.

  1. When prompted to enter your password, click Restore Password.

Figure 3-1

  1. Click I have a verification code.

Figure 3-2

  1. Click Generate code for Customer Care.

Figure 3-3

  1. Click the copy/paste button to copy the code.

Figure 3-4

  1. Submit this code to ESET Technical Support using the support method you used to contact them. If you have not yet contacted ESET Technical Support, submit a support request and include the code that you generated in step 3.

  2. ESET will automatically send you a verification code. Copy the verification code and click I have a verification code in your ESET product.

Figure 3-5

  1. Click the copy/paste icon to paste the verification code in the blank field. If you do not want to set a new password at this time, leave the password fields blank and click Verify. To set a new password, type your new security password in the New password and Confirm new password fields and click Verify.

Figure 3-6

  1. Click OK. Your password has been removed successfully.

Figure 3-7