[KB5844] Fix an existing ESET installation using the Setup Wizard

Press the Windows key and type ESET Security.
Right-click the ESET icon and select Uninstall from the context menu.

Figure 1-1
Double-click the ESET product you want to uninstall.

Figure 1-2
Click Next.

Figure 1-3
Click Export. If you do not have the Export option, skip to export using in-product settings below.

Figure 1-4
Click Browse, select a folder to save the export settings and click Export.

Figure 1-5
When the export process completes, you will see a window that says Settings of ESET Security was exported successfully. Click OK.

Figure 1-6
Uninstall and reinstall your ESET Windows home and small office product.
Open the main program window of your Windows ESET product.
Click Setup → Import/Export Settings.

Figure 1-7
Select Import settings, click the browse icon and select your configuration .xml file.

Figure 1-8
Select the configuration file that you saved in step 6 and click Open.

Figure 1-9
Click Import. You will see a message that says The operation completed successfully.

Figure 1-10

Open the main program window of your Windows ESET product.
Click Setup → Import/Export settings.

Figure 2-1
Select Export settings and click the browse icon to select the save location for the settings export file.

Figure 2-2
Type the filename for the settings export file and click Save.

Figure 2-3
Click Export. You will see a message that says The operation completed successfully.

Figure 2-4
Uninstall and reinstall your ESET Windows home and small office product.
Open the main program window of your Windows ESET product.
Click Setup → Import/Export Settings.

Figure 2-5
Select Import settings, click the browse icon to choose a filename and location for your configuration .xml file.

Figure 2-6
Select the settings file that you saved in step 4 and click Open.

Figure 2-7
Click Import. You will see a message that says The operation completed successfully.

Figure 2-8

Last Updated: Dec 2, 2024