[KB5844] Fix an existing ESET installation using the Setup Wizard (14.x – 15.x)

Issue

Solution

Method 1: Export configurations using Setup Wizard (available in versions 14 and later)

  1. Press the Windows key and type ESET Security.

  2. Right-click the ESET icon and select Uninstall from the context menu. 

Figure 1-1

  1. Double-click the ESET product you want to uninstall.

Figure 1-2

  1. Click Next.

Figure 1-3
  1. Click Export. If you do not have the Export option, skip to Method II below.
Figure 1-4
  1. Click Browse, select a folder to save the export settings in and click Export.
Figure 1-5

  1. When the export process completes, you will see a window that says Settings of ESET Security was exported successfully. Click OK.

Figure 1-6

  1. Uninstall and reinstall your ESET home product.

  1. Open the main program window of your Windows ESET product.

  2. Click Setup → Import/Export Settings.

Figure 1-7

  1. Select Import settings, click the browse icon and select your configuration .xml file.

Figure 1-8
  1. Select the configuration file that you saved in step 6 and click Open.
Figure 1-9

  1. Click Import. You will see a message that says The operation completed successfully.

Figure 1-10

Method 2: Export configurations using in-product setup

  1. Open the main program window of your Windows ESET product.

  1. Click Setup → Import/Export settings.

Figure 2-1

  1. Select Export settings and click the browse icon to select the save location for the settings export file.

Figure 2-2

  1. Type the filename for the settings export file and click Save.

Figure 2-3

  1. Click Export. You will see a message that says The operation completed successfully.

Figure 2-4

  1. Uninstall and reinstall your ESET home product.

  1. Open the main program window of your Windows ESET product.

  1. Click Setup → Import/Export Settings.

Figure 2-5

  1. Select Import settings, click the browse icon to choose a filename and location for your configuration .xml file.

Figure 2-6

  1. Select the settings file that you saved in step 4 and click Open.

Figure 2-7

  1. Click Import. You will see a message that says The operation completed successfully.

Figure 2-8

If you are still unable to resolve your issue, contact ESET Technical Support.

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Last Updated: Aug 12, 2022

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