[KB5844] Fix an existing ESET installation using the Setup Wizard

Press the Windows key and the X key at the same time, or right-click the Start icon on your desktop. From the context menu, select Installed apps.

Figure 1-1
In the Installed apps search field, type ESET Security, click the menu icon next to ESET Security, and in the context menu, click Modify.

Figure 1-2
Click Next.

Figure 1-3
Click Export. If you do not have the Export option, export configurations using the in-product setup.

Figure 1-4
Click Browse, select a folder to save the export settings and click Export.

Figure 1-5
When the export process completes, you will see a window that says Settings of ESET Security was exported successfully. Click OK.

Figure 1-6
Uninstall and reinstall your ESET Windows home and small office product.
Open the main program window of your Windows ESET product.
Click Setup → Import/Export Settings.

Figure 1-7
Select Import settings, click the browse icon and select your configuration .xml file.

Figure 1-8
Select the configuration file that you saved in step 5 and click Open.

Figure 1-9
Click Import. You will see a message that says The operation completed successfully.

Figure 1-10

Open the main program window of your Windows ESET product.
Click Setup → Import/Export settings.

Figure 2-1
Select Export settings and click the Browse icon to choose the save location for the settings XML file.

Figure 2-2
Type the filename for the settings export file and click Save.

Figure 2-3
Click Export. You will see a message that says The operation completed successfully.

Figure 2-4
Uninstall and reinstall your ESET Windows home and small office product.
Open the main program window of your Windows ESET product.
Click Setup → Import/Export Settings.

Figure 2-5
Select Import settings, click the browse icon to choose a filename and location for your configuration XML file.

Figure 2-6
Select the settings file that you saved in step 4 and click Open.

Figure 2-7
Click Import. You will see a message that says The operation completed successfully.

Figure 2-8

Last Updated: Nov 5, 2025