[KB6420] Uninstall ESET Endpoint Security or ESET Endpoint Antivirus for macOS

Issue

• You want to uninstall ESET Endpoint Security or ESET Endpoint Antivirus for macOS, ESET Management Agent, and all the remaining files in the Applications and Library folders

Solution

1. Uninstall your ESET endpoint product
2. Uninstall ESET Management Agent
3. Manually remove the remaining files

I. Uninstall your ESET endpoint product

1. Click the Finder icon in the macOS Dock or press Command (⌘) + N keys to open a new window.

2. Click Applications, then click the List icon to display the list of apps. Control-click (right-click) ESET Endpoint Security or ESET Endpoint Antivirus and click Show Package Contents in the context menu.

   

3. Navigate to Contents → Helpers and double-click Uninstaller to run the uninstaller.

   

4. Click Uninstall.

   

5. If you are prompted, type in your administrator password and click OK.

   

6. Click OK.

   Enable the uninstaller to manage users

   If you are uninstalling ESET endpoint product on macOS Monterey (12) and later, you will be prompted to enable the Uninstaller to manage users created by ESET endpoint product. The following dialog will be displayed: "Uninstaller would like to administer your computer. Administration can include modifying passwords, networking and system settings."

   Click OK. If you click Don't Allow, ESET endpoint product will not be completely uninstalled.

   

7. Wait for the uninstallation to finish and click Close.

   

II. Uninstall ESET Management Agent

1. Click Finder to open a new window.

2. Click Applications, then click the List icon to display the list of apps. Control-click (right-click) ESET Management Agent and click Show Package Contents in the context menu.

   

3. Navigate to Contents → Scripts and double-click Uninstall.command to run the uninstaller.

   

4. If prompted, type in your administrator password and press the Return key. You will see the Process completed message when the ESET Management Agent has been successfully uninstalled.

   Type your password carefully

   The cursor in the command line and the password you are typing will not be visible. Be sure to type your password correctly and only one time before pressing the Return key.

   

III. Manually remove the remaining files

1. Open Terminal window, type or copy/paste the command below, and press the Return key.

   sudo rm -Rf "/Library/Application Support/ESET"

2. Type your password in the command line and press the Return key. Repeat the step with the following commands:

   ---

   ESET Endpoint Security for macOS

   
   

   sudo rm -Rf "/Applications/ESET\ Endpoint\ Security.app/"

   sudo rm -Rf "/Library/LaunchAgents/com.eset.esets_gui.plist"

   sudo rm -Rf "/Library/LaunchAgents/com.eset.firewall.prompt.plist"

   ---

   ESET Endpoint Antivirus for macOS
   

   
   

   sudo rm -Rf "/Applications/ESET\ Endpoint\ Antivirus.app/"

   sudo rm -Rf "/Library/LaunchAgents/com.eset.esets_gui.plist"

   sudo rm -Rf "/Library/LaunchAgents/com.eset.firewall.prompt.plist"

   ---

3. Restart your computer.

4. Click Finder → Applications. If ESET Endpoint Security or ESET Endpoint Antivirus is still present, drag-and-drop the item to the Trash bin icon in your Dock. If prompted, type your administrator password and press the Return key. The application should be completely removed from your computer by now.

Need further assistance? Contact ESET Technical Support.