Issue
- Uninstall and reinstall to repair certain issues with your ESET product
- Export and import your configurations to retain your existing settings
- Method 1: Export configurations using Setup Wizard
- Method 2: Export configurations using in-product setup
Solution
Export configurations using Setup Wizard
-
Press the Windows
key and type ESET Security. -
Right-click the ESET icon and select Uninstall from the context menu.
Figure 1-1
-
Double-click the ESET product you want to uninstall.
Figure 1-2
-
Click Next.
Figure 1-3
- Click Export. If you do not have the Export option, skip to export using in-product settings below.
Figure 1-4
-
When the export process completes, you will see a window that says Settings of ESET Security was exported successfully. Click OK.
Figure 1-6
-
Click Setup → Import/Export Settings.
Figure 1-7
-
Select Import settings, click the browse icon and select your configuration
.xmlfile.
Figure 1-8
- Select the configuration file that you saved in step 6 and click Open.
Figure 1-9
-
Click Import. You will see a message that says The operation completed successfully.
Figure 1-10
-
Select Export settings and click the browse icon to select the save location for the settings export file.
Figure 2-2
-
Click Export. You will see a message that says The operation completed successfully.
Figure 2-4
-
Click Setup → Import/Export Settings.
Figure 2-5
-
Select Import settings, click the browse icon to choose a filename and location for your configuration
.xmlfile.
Figure 2-6
-
Select the settings file that you saved in step 4 and click Open.
Figure 2-7
-
Click Import. You will see a message that says The operation completed successfully.
Figure 2-8
Need further assistance? Contact ESET Technical Support.
