[KB7135] Restart Web Server error when reconfiguring SSL

• When using the SSL auto-configuration features of the ESET Endpoint Encryption Server (available in server version 2.5.0 or later), you receive the error "Restart Web Server"

Figure 1-1

1. Refresh your browser. Depending on your browser, you may see one of the following certificate messages:
    

There is a problem with this website's security certificate (Internet Explorer)

Figure 1-2

This Connection is Untrusted (Firefox)

Figure 1-3

Your connection is not private (Chrome)

Figure 1-4

2. If refreshing your browser does not resolve your issue, continue to step 3.
    
3. Log in to the console of the ESET Endpoint Encryption Server machine.
    
4. Open the Apache Service Monitor and make sure that the Apache service (named DESlockHTTP in the example below) is stopped.

Figure 1-5

5. Navigate to the folder C:\Program Files\DESlock+ HTTP\conf (or C:\Program Files (x86)\DESlock+ HTTP\conf).
    
6. Locate a file similar to "httpd.conf.backup DDMMYYYY HHMMSS" (where DDMMYYY is the date, and HHMMSS the time that the backup was made). Find the most recent version.
    
7. Locate a file called httpd.conf and rename this file or make a copy.
    
8. Rename the backup file above to httpd.conf.
    
9. From the Apache Service Monitor attempt to start the Apache service. Your issue should now be resolved.