[KB6408] Banking and Payment Protection browser not working
Issue
- You receive the "Banking and Payment Protection not functional" error
- You receive the "Protected browser could not be started" message or you get the 0x847695d0 error
Solution
"Banking and Payment Protection not functional" error
- Disable the Banking and Payment Protection feature and restart your computer. Make sure you have this article saved in your browser before you restart your computer.
Pause or disable Banking & Payment protection in ESET Windows home products
- Click Setup → Security Tools.
Figure 1-1
- Click the slider bar next to Banking & Payment protection, select Disable permanently from the drop-down menu and click Apply.
Figure 1-2
- Restart your computer.
- To re-enable Banking & Payment protection, click Setup → Security Tools and click the slider bar next to Banking & Payment protection.
- Attempt to launch a Banking and Payment Protection protected browser window. If you still receive the same error, proceed to step 7.
- If the issue is still not resolved manually uninstall your ESET product and then reinstall as normal.
"Protected browser could not be started" message or 0x847695d0 error
Resolve the "Protected browser could not be started" or "0x847695d0" error:
- Disable the Banking and Payment Protection feature and restart your computer. Make sure you have this article saved in your browser before you restart your computer.
Pause or disable Banking & Payment protection in ESET Windows home products
- Click Setup → Security Tools.
Figure 2-1
- Click the slider bar next to Banking & Payment protection, select Disable permanently from the drop-down menu and click Apply.
Figure 2-2
- Restart your computer.
- To re-enable Banking & Payment protection, click Setup → Security Tools and click the slider bar next to Banking & Payment protection.
- Attempt to launch a Banking and Payment Protection protected browser window. If you still receive the same error, proceed to step 7.
If you are still unable to resolve your issue, email ESET Technical Support.
Last Updated: Mar 23, 2020
