[KB6408] Safe Banking & Browsing browser not working
Issue
- You receive the "Safe Banking & Browsing not functional" error
- You receive the "Protected browser could not be started" message or you get the 0x847695d0 error
- Disable and re-enable Safe Banking & Browsing
- Use Secure all browsers
Solution
Disable and re-enable Safe Banking & Browsing
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Disable the Safe Banking & Browsing feature and restart your computer. Ensure you have this article saved in your browser before you restart your computer.
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Click Setup → Security Tools.
Figure 1-1 -
Click the toggle next to Safe Banking & Browsing, select Disable permanently from the drop-down menu and click Apply.
Figure 1-2 -
Restart your device.
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To re-enable Safe Banking & Browsing, click Setup → Security Tools and click the toggle next to Safe Banking & Browsing.
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Relaunch a Safe Banking & Browsing protected browser window. To avoid website redirection use Secure all browsers.
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If the issue is still not resolved manually uninstall your ESET product and then reinstall as normal.
Use Secure all browsers
Instead of website redirection, you can use the Secure all browsers option to start all supported browsers in a secure mode. This enables you to browse the internet, access internet banking, and make online transactions without being redirected.
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Click Setup → Security Tools.
Figure 2-1 -
Click the toggle next to Secure all browsers to enable it.
Figure 2-2
