[KB6408] Banking and Payment Protection browser not working (15.x – 16.x)


  • You receive the "Banking & Payment Protection not functional" error
  • You receive the "Protected browser could not be started" message or you get the 0x847695d0 error


Devices with ARM Processors

Banking & Payment Protection is only supported by Firefox and Microsoft Edge web browsers when a device with an ARM processor.

  1. Disable the Banking & Payment Protection feature and restart your computer. Make sure you have this article saved in your browser before you restart your computer.

  1. Click Setup → Security Tools.

Figure 1-1
  1. Click the slider bar next to Banking & Payment protection, select Disable permanently from the drop-down menu and click Apply.

Figure 1-2
  1. Restart your device.

  2. To re-enable Banking & Payment Protection, click Setup → Security Tools and click the slider bar next to Banking & Payment protection.

  1. Attempt to launch a Banking & Payment Protection protected browser window. If you still receive the same error, proceed to step 7.

Use the Secure all browsers option

Instead of website redirection, you can use the Secure all browsers option to start all supported browsers in a secure mode. This enables you to browse the internet, access internet banking, and make online transactions without being redirected.

To use the Secure all browsers option:

  1. Open the main program window of your ESET Windows product.

  2. Click SetupSecurity Tools.

  3. Click the slider bar next to Secure all browsers to enable it.

Figure 1-3
  1. If the issue is still not resolved manually uninstall your ESET product and then reinstall as normal.