Issue
Details
Click to expand
It is important that any previously installed antivirus software is uninstalled from your system before installing your ESET product. If you experience issues using any of the tools below, contact the appropriate vendor for assistance.
Solution
macOS users | 
Android usersESET AV Remover tool
The ESET AV Remover tool can remove almost any antivirus software previously installed on your system. Download the appropriate ESET AV Remover below and save the file to your desktop. If you do not know which version to use, find your system specifications.
If the ESET AV Remover tool is unsuccessful, or unable to identify the program installed, it will direct you back to the list of manual antivirus uninstallers.
List of manual antivirus uninstallers
-
Click the link associated with the antivirus software currently installed on your machine and follow the prompts or instructions on the corresponding vendor's website.
-
When the uninstallation process is complete, restart your computer.
-
Install your ESET product.
*ESET does not take responsibility for any damages or loss of data caused by or during the uninstallation of any antivirus software.
A - B - C - D - E - F - G - K - L - M - N - P - Q - S - T - V - W - Z
| Avast | http://www.avast.com/uninstall-utility |
| AVG | http://www.avg.com/us-en/utilities |
| Avira | http://www.avira.com/en/support-for-free-knowledgebase-detail/kbid/88 |
| Comodo Internet Security | https://support.comodo.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=298 |
| CounterSpy | http://www.google.com/#q=counterspy+uninstall |
| Cyber Defender Early Detection Center | http://www.ustechsupport.com/faq.html#q4 |
| Dr. Web | https://support.drweb.com/support_wizard/?lng=en (Only registered Dr. Web users can access support content) |
| eScan | http://www.microworldsystems.com/download/tools/esremove.exe |
| ESET | /kb2788/ |
| Forefront Client Security | https://support.microsoft.com/en-in/help/2834133/the-removal-of-the-endpoint-protection-client-is-unsuccessful-for-fore |
| Forefront Endpoint Protection | https://technet.microsoft.com/en-us/library/gg477040.aspx |
| FRISK F-PROT Antivirus for Windows | http://www.f-prot.com/support/windows/fpwin_faq/25.html |
| F-Secure |
ftp://ftp.f-secure.com/support/tools/uitool/UninstallationTool.zip |
| G Data | https://www.gdatasoftware.co.uk/?eID=PushFile&dl=f4b2f2fd23%3AAFEIBgU%3D |
| Kaspersky | http://support.kaspersky.com/common/service.aspx?el=1464 |
| K7 Total Security | https://apps.k7computing.com/Tools/dl/free-tools/K7RT.exe |
| LavaSoft | http://www.lavasoftsupport.com/index.php?showtopic=28 |
| Malwarebytes | http://www.malwarebytes.org/mbam-clean.exe |
| McAfee | http://download.mcafee.com/molbin/iss-loc/SupportTools/MCPR/MCPR.exe |
| Microsoft Diagnostics and Recovery Toolset (DaRT) | https://docs.microsoft.com/en-us/microsoft-desktop-optimization-pack/dart-v10/how-to-change-repair-or-remove-dart-10 |
| Microsoft Security Essentials | http://support.microsoft.com/kb/2435760 |
| Norman Virus Control/Norman Security Suite |
http://www.norman.com/home_and_small_office/help_support/removing_norman_security_suite |
| Norton (Symantec) | http://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe |
| Norton Security Scan | Uninstall Norton Security Scan |
| Panda | Uninstall from Add/Remove programs in Windows settings. |
| Panda Cloud Internet Protection | Uninstall from Add/Remove programs in Windows settings. |
| Quick Heal | http://www.quickheal.com/prod-rem |
| Sophos | http://www.sophos.com/support/knowledgebase/article/11019.html |
| Spybot Search & Destroy | http://www.safer-networking.org/faq/how-to-uninstall-2/ |
| System Center Configuration Manager | https://technet.microsoft.com/en-us/library/bb694276.aspx |
| System Center Endpoint Protection | https://opbuildstorageprod.blob.core.windows.net/output-pdf-files/en-us/Win.sccm/live/protect.pdf |
| Trend Micro Trend Micro Titanium |
https://helpcenter.trendmicro.com/en-us/ |
| Trend Micro Worry-Free Business Security Agent | https://docs.trendmicro.com/en-us/documentation/worry-free-business-security-services/ |
| Vipre (Sunbelt Software) | http://kb.threattracksecurity.com/articles/SkyNet_Article/How-to-Uninstall-VIPRE-Antivirus-and-VIPRE-Internet-Security |
| Webroot | http://www.webroot.com/prodCheck/?pc=64150&origrc=1&oc=221&mjv=7&mnv=0&rel=6&bld=38&lang=en&loc=AUS&kc=ppc%60lkik^^afhgpewgfa&opi=2&omj=6&omn=1&osl=en&errid |
| Windows Defender | /kb2390/ |
| Windows Intune | https://gallery.technet.microsoft.com/Uninstall-the-Intune-b42111d1 |
| Windows Security Essentials | http://support.microsoft.com/kb/2435760 |
| Zone Alarm | https://support.zonealarm.com/hc/en-us/sections/115000477272-Removal-Uninstall |
Unable to find my antivirus software in the list
If your program is not in the list above, you must use the Control Panel to uninstall your program.
-
Start your computer in Safe mode.
-
Press the Windows
key + R , type appwiz.cpland click OK. -
Select the applicable program and click Uninstall.
