[KB3241] Upgrade ESET Cyber Security or ESET Cyber Security Pro to the latest version

Issue

You want to upgrade to the latest version of ESET Cyber Security or ESET Cyber Security Pro
You recently upgraded your macOS and cannot open your ESET product

Cannot open your ESET product after upgrading

If you are unable to open ESET Cyber Security/Cyber Security Pro after upgrading your macOS, we recommend uninstalling and then installing the latest version. Visit our Knowledgebase article for instructions to Download, install and activate ESET Cyber Security or ESET Cyber Security Pro

Details

Click to expand

The latest version of ESET Cyber Security:

8.2.800.0

When installing the latest version of ESET Cyber Security, users must have macOS Big Sur (11) or later.

The latest version of ESET Cyber Security Pro:

6.11.414.0

When installing the latest version of ESET Cyber Security Pro, users must have macOS 10.15 or later.

Solution

Settings migration

Not all firewall rules from ESET Cyber Security version 6 can be migrated to version 8. After updating, check which rules are visible in the application preferences section, Firewall. Any firewall rules that were not migrated need to be created manually. If you already upgraded your ESET Cyber Security from version 6 to version 7 or later, you can still migrate your settings when you upgrade to a later version. For instructions, visit the ESET Knowledgebase article on migration

Open the main program window of ESET Cyber Security or ESET Cyber Security Pro.
If a new version is available, in the main program window, you will see the message “A new version of the product is available.”

Click Learn more to display a new window containing the version number of the new build, the list of changes in the new version and other important information.

Figure 1-1

Manually upgrade your ESET product

If the latest version of ESET Cyber Security or ESET Cyber Security Pro is available on ESET.com but does not display in the main program window, you can manually download and install the latest version.

Click Yes to download the latest version.

Figure 1-2
Follow the on-screen instructions to install the latest version of your ESET product.
If you are upgrading from version 6 to version 7 or later, you must allow full disk access again after the upgrade is complete.