[KB3233] Scan your computer and export scan logs in ESET Windows home products

Issue

  • ESET Technical Support has requested a Computer scan log
  • You suspect that your computer is infected (slow or abnormal behavior)
  • Access other types of log files

Details


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Computer scans should be performed to examine your computer for infiltrations. We recommend that a Computer scan be run at least twice a month, or more frequently for high-risk computers as part of routine security measures. Regular scanning can protect your computer against the following:

  • Threats that were already present on your computer before your ESET product was installed.
  • Dormant, potentially harmful files on your system that may have been undetectable by earlier virus definitions.
  • Infections that occurred while the real-time scanner was disabled (possible only if turned off by the user).

In some cases, our analysts can more effectively troubleshoot your issue if they have access to the system logs created by your ESET product.


Solution

Business | macOS users | Android users

Video Tutorial

  1. Open the main program window of your ESET Windows product.

  2. Click Computer scanScan your computer to initiate the computer scan.

    Figure 1-1

    You can pause or cancel a scan at any time by clicking Pause or Cancel to the right of the progress bar.

    Figure 1-2
  3. After the scan completes, a summary window showing the number of scanned, infected, and cleaned objects will be displayed. To view detailed results of the Computer scan log, click Show log.

    Figure 1-3
  4. The scan log details will be displayed in the Computer scan window. Right-click the log and click Export all.

    Figure 1-4
  5. Select where the log will be saved, type in the name of the file and in Save as type, select Text file (*.txt). Click Save.

    Figure 1-5
  6. Attach the file to your email response to ESET Technical Support. If you still need to create a case with ESET Technical Support, click this link to create a support request.

What if a threat is found?

If a threat was detected during your Computer scan and you are unable to resolve it, click the appropriate article below for step-by-step instructions:


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