[KB3241] Upgrade ESET Cyber Security or ESET Cyber Security Pro to the latest version

Issue

ESET Cyber Security Pro and ESET Cyber Security merge

From the release of ESET Cyber Security version 8 in 2024, consumer security products for macOS will be consolidated into a single app - ESET Cyber Security. When performing the in-product upgrade, users on ESET Cyber Security Pro version 6 will be upgraded directly to ESET Cyber Security version 8. See Support change for version 6 of ESET endpoint products for macOS and ESET Cyber Security Pro for more details.

Solution

Upgrade ESET Cyber Security Pro version 6.x to the latest version of ESET Cyber Security

  1. Open the main program window of  ESET Cyber Security Pro.

  2. Under the New Version heading, click Learn more.

    Figure 1-1
  3. Click Yes.

    Figure 1-2
  4. Follow the on-screen instructions to install the latest version of your ESET product.

  5. Allow full disk access again after the upgrade is complete.


Upgrade ESET Cyber Security version 6.x or 7.x to the latest version of ESET Cyber Security

ESET Cyber Security settings migration from version 6.x

Not all firewall rules from ESET Cyber Security version 6 can be migrated to version 8. After updating, check which rules are visible in the Firewall application preferences section. Any firewall rules that were not migrated need to be created manually. If you already upgraded your ESET Cyber Security from version 6 to version 7 or later, you can still migrate your settings when you upgrade to a later version. For instructions, visit the ESET Knowledgebase article on migration 

  1. Open the main program window of ESET Cyber Security.

  2. Under the New Version heading, click Learn more.

    Manually upgrade your ESET product

    If the latest version of ESET Cyber Security is available on ESET.com but does not display in the main program window, you can manually download and install the latest version.

    Figure 2-1
  3. Click Yes.

    Figure 2-2
  4. Follow the on-screen instructions to install the latest version of your ESET product.

  5. Allow full disk access again after the upgrade is complete.