[KB7730] Deploy the ESET Management Agent and ESET endpoint application together from ESET PROTECT or ESET PROTECT On-Prem

Issue

  • ESET PROTECT and ESET PROTECT On-Prem (Windows only) allow you to create a package to install the ESET Management Agent and ESET endpoint/server application together
  • The All-in-one installer contains the ESET Management Agent, ESET application, subscription, policy, ESET PROTECT or ESET PROTECT On-Prem management configuration, and other features specific to the given ESET application in a pre-configured installer package
Click the expanders below to show the procedure for ESET PROTECT or ESET PROTECT On-Prem:

ESET PROTECT

Details


Click to expand
  • ESET PROTECT allows you to create a package to install the ESET Management Agent and ESET endpoint/server product together
  • The All-in-one installer contains the ESET Management Agent, ESET product, License, Policy, ESET PROTECT management configuration, and other features specific to the given ESET product in a pre-configured installer package

This method is for local installations, and an administrator should run it for the following reasons:

  • It requires user interaction on the client workstation
  • It requires a domain admin account, not a regular user account
  • Users can extract the certificate passphrase on the client workstation because it is embedded in the file

The ESET Management Agent can also be installed using Live Installer, deployed remotely or installed manually (a local installation of the ESET Management Agent only). Read more about the deployment of the ESET Management Agent.

The ESET Management Agent facilitates communication between client computers and other ESET PROTECT components. ESET Management Agent must be installed on all client computers where other ESET PROTECT components or ESET endpoint/server products are installed.


Solution

Create an All-in-one installation package in the ESET PROTECT Web Console

Follow the instructions below to use ESET PROTECT to create a Live Installer installation package.

Example product

ESET Endpoint Security is selected in the example screenshots in this article. The example process also applies to ESET Server Security for Microsoft Windows Server and ESET Mail Security for Microsoft Exchange Server. Users must select the product that applies to their system.

The creation process is slightly different for ESET products for other operating systems.

Silent installation

To run the installation without user interaction, see the Silent mode installation (ESET PROTECT) section.

  1. Expand Quick links, and depending on your platform, click Windows devices, macOS devices, Linux devices, or Mobile devices. In this article, Windows is used as an example.

    Figure 2-1
  2. Select Windows, macOS, Linux, or Android or iOS/iPadOS (Windows is used as an example in this article). The settings available in this window differ for each operating system. Review the Protection and installation settings section (check boxes are selected by default). Select the check box next to I accept the End User License Agreements and acknowledge the Privacy Policy if it has not been pre-selected. You have three options to distribute and deploy the ESET product:

    Linux users

    If you want to install an ESET product for Linux, currently the Live Installer is available only for ESET Server Security for Linux.

    Protection and installation settings: ESET LiveGrid and Detection of potentially unwanted applications

    Enable The ESET LiveGrid feedback system (recommended) and Enable detection of potentially unwanted applications options are available only when you choose Windows as an operating program.

    See ESET LiveGrid® Online Help and Potentially unwanted applications ESET Online Help for more information.

    • Click Download to download the installer package to your computer.
    • Click the Copy icon to copy the download link to the clipboard.
    • Click the Envelope icon to send the download link via email.

      If you want to customize the installer, click Customize installer and follow the steps below.

      Figure 2-2
  3. Save the respective installer file to a shared location, or send it via email, and access it from the client computer where it will be installed.

  4. Run the All-in-one installer package file on the client computer to start the Setup Wizard using a domain administrator account.

For illustrated instructions for the Setup Wizard for Windows, see the ESET Package Installer Online Help topic.

Customize installer

Click the expander below to see how to customize the installer for ESET security products.


Click to expand
  1. Select Windows, macOS, or Linux (Windows is used as an example in this article). Verify that the Download or send installer, or use ESET Remote Deployment Tool is selected (macOS and Linux users: verify that the Download or send installer is selected). In the Components section, you can select the check boxes next to Full Disk Encryption and ESET Inspect Connector if you want to include these components in the installer. Deselect the check box next to Participate in product improvement program if you do not want to help ESET to improve the product. Here, you can select or create a Parent group and click Configure more settings to view more settings. You can also change the Installer name, add a Description, select Tags, select or create an Agent configuration, or select the check box below HTTPS proxy settings to enable it (if you enable HTTP proxy settings, type the required details: Server, Port, Login and Password). When you are finished customizing settings, click Continue.
    Components: Full Disk Encryption and ESET Inspect Connector

    Full Disk Encryption and ESET Inspect Connector are available in the Components section only after the respective license key is added to ESET PROTECT manually or via ESET PROTECT Hub, ESET Business Account, or ESET MSP Administrator.

    Figure 2-3
  2. Verify that the desired security product is selected, or click the product's name to change it. If you have chosen Windows in step 3, you can deselect the check boxes next to Enable The ESET LiveGrid feedback system (recommended) and Enable detection of potentially unwanted applications if you do not want to include these settings (we recommend keeping both options selected). See ESET LiveGrid® Online Help and Potentially unwanted applications ESET Online Help for more information. Select the check box next to I accept the End User License Agreements and acknowledge the Privacy Policy if the check box is not preselected by default. You can click Customize more settings to view more settings. Here, you can change the license by clicking on it, select or create a Configuration and select the check box below Run ESET AV Remover if you want to enable ESET AV Remover. Click Finish.

    Figure 2-4
  3. Click the Copy  icon to copy the download link to the clipboard, or click Download to download the installer. If you have chosen Windows in step 3, you can click Download the Remote Deployment Tool to deploy the Agent remotely. Click Finish.

    Figure 2-5
  4. Save the .exe file to a shared location and access it from the client computer where it will be installed.

  5. Run the All-in-one installer package file on the client computer to start the Setup Wizard using a domain administrator account.

For illustrated instructions for the Setup Wizard, see the ESET Package Installer Online Help topic.


Silent mode installation (ESET PROTECT)

You can install an All-in-one installation package generated from the ESET PROTECT Web Console on the client device without user interaction (silent mode). Ensure the following requirements are met before using this method: 

  • Store the installation package locally on the designated device
  • Perform the silent installation on an account with administrator privileges
  • We recommend that you run the command prompt as an administrator
  • Use the .exe installer type

If all of the above requirements are met, follow the steps below to perform a silent install:

Settings for silent installation (ESET PROTECT)

By default, when performing a silent installation, the following settings will be used:

  • The EULA is accepted
  • ESET LiveGrid is enabled (Windows users only)
  • Detection of potentially unwanted applications is disabled (Windows users only)

These default settings can be changed after the installation is completed. They can also be modified in your installation package in the Customize installer section:

  1. See step a of the Customize installer sub-section.

    1. Click Customize more settings.

    2. In the Agent configuration section, click Select to choose a configuration from the list of policies, or click Create to create a new policy for ESET Management Agent.

  2. See step b of the Customize installer sub-section.

    1. Click Customize more settings.

    2. In the Agent configuration section, click Select to choose a configuration from the list of policies or click Create to create a new policy for the ESET security product. 

  1. Navigate in the command line to the installation package location.

  2. Execute the installation package with the --silent and --accepteula parameters, for example:

    C:\Users\Admin\Downloads\epi_win_live_installer.exe --silent --accepteula

    If you enabled ESET AV Remover during the creation of the All-in-one installation package, you can now use the parameter --avr-disable to disable the ESET AV Remover, for example:

    C:\Users\Admin\Downloads\epi_win_live_installer.exe --silent --accepteula --avr-disable

  1. The installation will now proceed in silent mode, and no window or progress bar will appear during the installation.

  2. The package will be installed with default settings.


ESET PROTECT On-Prem

Details


Click to expand

This method is for local installations and requires:

  • User interaction on the client workstation (unless using the Silent mode installation)
  • A domain administrator account (not a regular user account)
  • An internet connection

The ESET Management Agent can also be installed using Live Installer, deployed remotely or installed manually (a local installation of the ESET Management Agent only). Click for more options to deploy the ESET Management Agent.

The ESET Management Agent facilitates communication between client computers and other ESET PROTECT On-Prem components, such as the ESET PROTECT Server. The ESET Management Agent must be installed on all client computers where other ESET PROTECT On-Prem components or ESET endpoint/server applications are installed.


Solution

Create an All-in-one installation package in the ESET PROTECT Web Console

Follow the instructions below to use ESET PROTECT On-Prem to create an installation package that includes the ESET Management Agent, the ESET Windows endpoint/server applications, subscription, policy, and ESET PROTECT On-Prem management configuration.

Windows users only

The deployment of the ESET Management Agent and the ESET endpoint application together from ESET PROTECT On-Prem is available only on Windows.

ESET Server/Mail Security users

ESET Endpoint Security for Windows is selected in the example screenshots below.

The process also applies to ESET Server/Mail Security (Windows only) applications. ESET Server/Mail Security users must select the application that applies to their system.

  1. Click Quick Links → Deploy Agent.

  2. Select WindowsDownload installer or use ESET Remote Deployment Tool. In the Components section, select the components that you want to include in the installer.

    Full Disk Encryption and ESET Inspect Connector

    These components will be available only after their subscriptions are added to ESET PROTECT Hub and synchronized with ESET PROTECT On-Prem.

  3. You can access additional settings by clicking the Customize more settings option. Then click Continue.

  4. Customize your application setup:

    • You can click the selected application to choose another one
    • Verify that the check boxes next to Enable ESET LiveGrid® feedback system and Enable detection of potentially unwanted applications are selected
    • Select the check box in the Legal documents section
    • Click Customize more settings to access additional settings
    • You can click the selected subscription to choose another one
    • If you want to use the installer with a full set of ESET modules, select the check box in the Application modules installation section
    • Scroll down to access more settings

  5. If you selected Full Disk Encryption and ESET Inspect Connector in step 3, select the check box under Legal documents in both sections. You can also access additional settings by clicking the Customize more settings option. Click Finish.

  6. Select the target platform to download the installer for your system. Save the file to a shared location and access it from the client computer where it will be installed.

    Alternatively, you can download the .msi installer from the ESET download page. If you want to deploy the agent in bulk, click Download the Remote Deployment Tool. Click Finish.

  7. Run the All-in-one installation package file on the client computer to start the Setup Wizard using a domain administrator account.

    ESET Server/Mail Security users

    ESET Server/Mail Security users must restart the server after the upgrade.

For illustrated instructions for the Setup Wizard, see the ESET Package Installer Online Help topic.


Run the installation without user interaction (Silent mode installation)

  1. Settings for Silent mode installation
  2. Silent mode installation

I. Settings for Silent mode installation

By default, when performing a silent installation, the following settings will be used:

  • The Terms of Use are accepted
  • ESET LiveGrid is enabled (Windows users only)
  • Detection of potentially unwanted applications is disabled (Windows users only)

These default settings can be changed after the installation is completed, or they can be modified in your installation package by following the steps below:

  1. In step 4, click Customize more settings. In the Agent configuration section, click Select to select a configuration from the list of policies, or click Create to create a new policy for the ESET Management Agent. Click Continue.

  2. In steps 5 and 6, there are additional settings under every component.

    Click Customize more settings under the ESET security application and ESET Inspect Connector (scroll down to see this section). Click Select to select a configuration from the list of policies or click Create to create a new policy for the selected component. Click Finish.


II. Silent mode installation

You can install an All-in-one installation package generated from the ESET PROTECT Web Console on the client device without user interaction (silent mode). Ensure the following requirements are met before using this method:

  • Store the installation package locally on the designated device
  • Perform the silent installation on an account with administrator privileges
  • We recommend that you run the command prompt as an administrator
  • Use the .exe installer type

If all of the above requirements are met, follow the steps below to perform a silent installation:

  1. In the command line, navigate to the installation package location.

  2. Execute the installation package with the --silent and --accepteula parameters, for example:

    C:\Users\Admin\Downloads\PROTECT_Installer_x64_en_US.exe --silent --accepteula

    If you enabled ESET AV Remover during the creation of the All-in-one installation package, you can now use the parameter --avr-disable to disable ESET AV Remover, for example:

    C:\Users\Admin\Downloads\PROTECT_Installer_x64_en_US.exe --silent --accepteula --avr-disable
  3. The installation will now proceed in silent mode, with no window or progress bar appearing during the installation.

  4. The package will be installed with default or custom settings defined in Settings for Silent mode installation.