[KB3186] Create a log of all connections blocked by network protection in ESET Windows home or small office products

Issue

• Create a log of all connections blocked by network protection in ESET Windows home or small office products
• ESET Technical Support has requested a firewall log

Solution

  Business users

1. Create a log of all blocked connections
2. Download and run ESET Log Collector

I. Create a log of all blocked connections

1. Open the main program window of your ESET Windows product.

2. Press the F5 key to open Advanced setup.

3. Click Troubleshooting and expand Advanced logging.

   

4. Click the toggle next to Enable Network protection advanced logging to enable it and click OK.

   Disable advanced logging when you have finished

   Ensure you disable advanced logging after you collect the logs you need. If left on, it will generate a huge file.

   

5. With logging enabled, repeat the action blocked by network protection.

6. After successfully repeating the action, disable advanced logging. Repeat steps 1–3, click the toggle next to Enable Network protection advanced logging to disable it, and click OK. Continue to Part II.

   

II. Download and run ESET Log Collector

ESET Log Collector will create a file containing the network protection advanced logs to help ESET Technical Support resolve your issue.

1. Download and run the ESET Log Collector tool.

2. Include the ESET Log Collector file in your email response to ESET Technical Support. If you do not have a case open, contact ESET Technical Support and attach the file.