Issue
Solution
Before upgrading to Windows 10 or later
Before upgrading to Windows 10 or later, upgrade to the latest version of your ESET product. Upgrading or uninstalling and reinstalling your ESET Windows home product before upgrading to Windows 10 or later will help to ensure your ESET product is compatible with Windows 10 or later, as well as keep your ESET product settings and subscription information intact. Verify your current ESET version and upgrade as needed.
Upgrading after Windows 10 upgrade
If you have already upgraded to Windows 10 or later and you had an incompatible version of ESET installed, you may receive a notification from your ESET product to install the free update to the latest version. Click OK, and the latest Windows-compatible version of your ESET product will be installed using the ESET Live Installer.
ESET Windows home product compatibility with Windows 10 and later
| Product | Compatible with Windows 10 and later | Settings and subscription information retained |
| ESET Windows home products 11.x and later | Yes, you can upgrade now. See upgrade scenario 1 below. | Yes |
| ESET Windows home products 10.x and later | Yes, you can upgrade now. See upgrade scenario 2 below. | Yes |
| ESET NOD32 Antivirus / ESET Smart Security 9.x, 8.0.203 and later 8.x builds | Yes, see upgrade scenario 2 below | Yes |
| ESET Smart Security 10.x, 9.x, 8.0.203 and later 8.x builds | Renew ESET Smart Security and switch to ESET Internet Security first | Yes |
| ESET NOD32 Antivirus / ESET Smart Security (8.0.202 and below, 7.x and below) | No, see upgrade scenario 3 below | Not guaranteed |
Upgrade scenarios
- I have a newer version of ESET Windows home products (11.x and later)—what should I do?
You can upgrade to Windows 10 and later with your ESET product installed. All settings and subscription information will be saved. - I have ESET NOD32 Antivirus / ESET Smart Security 8.0.203 or later but earlier than 11.x and want to upgrade to Windows 10 and later—what should I do?
We recommend that you upgrade to the latest version of your ESET product and ensure that you use the latest detection engine updates before upgrading to Windows 10 and later.
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Upgrade to Windows 10 or later.
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You will be prompted to upgrade to the latest version of your ESET product after you upgrade to Windows 10 or later.
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Click OK to be redirected to a web page where you can download the latest version of your ESET product. All settings and subscription information will automatically be transferred. If you experience issues during the upgrade process, contact ESET Technical Support.
- I have a product version that is not approved for upgrade to Windows 10 and later. I still want to upgrade—what should I do?
Uninstall your existing ESET product and install the latest version of your ESET product before upgrading.
Known issues
- Known issues with ESET products and Windows 10
- Windows Defender suggests that you disable ESET in Windows 10
Windows 10 and later Education users
Your previously installed version of ESET cannot be migrated to the Windows 10 and later Education build. We recommend installing the latest version of ESET after upgrading.
