Windows users | Linux users
If you are unable to upgrade to the current version of your product or to download the latest update for your current product, ESET Technical Support may ask you to run the ESET Log Collector to create logs and send those logs so ESET Technical Support can troubleshoot your issue.
To run ESET Log Collector for macOS, follow the steps below:
Download ESET Log Collector for macOS and save the file to your Desktop.
Double-click the LogCollector icon to run the ESET Log Collector.
You might be asked to confirm the opening of an app downloaded from the internet. Click Open.
Click the gear button to access the advanced options.
Select check boxes as instructed by ESET Technical Support and click Done.
Click Replication START when you are ready to replicate the issue.
Perform the same steps that caused your issue. When you are finished click Replication STOP.
If you were able to successfully trigger the issue you want to report, click Yes. If you did not experience the issue during the replication process, click No and try to replicate your problem again. Click Replication STOP when you are finished.
ESET Log Collector will create a Customer_info.zip file on your desktop. Click Continue.
Click Close to exit ESET Log Collector.