Issue
- You are experiencing difficulties sending or receiving email after installing ESET Internet Security, ESET Smart Security Premium or ESET Security Ultimate
- I can receive emails but cannot send them
Solution
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Pause the Firewall to see if it is affecting the connection between your computer and mail server.
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With the ESET firewall paused, check to to see if email can be successfully sent and received.
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If the issue still occurs with the firewall paused, uninstall your ESET product and check to to see if email can be successfully sent and received.
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If the issue is still unresolved after uninstalling your ESET product, verify the following:
- You have an active internet connection
- You can send/receive emails when accessing your account directly through the website (for example, http://www.hotmail.com)
- Microsoft Outlook has been configured correctly to retrieve your email
- No other firewall is currently installed
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Once your issue is resolved, reinstall your ESET product.
