[KB3186] Create a log of all connections blocked by the ESET Firewall in ESET Windows home products

Issue

• ESET Technical Support has requested a firewall log

Solution

1. Create a log of all blocked connections
2. Download and run the ESET Log Collector tool

  Business users

I. Create a log of all blocked connections

1. Open the main program window of your ESET Windows product.

2. Press the F5 key to open Advanced setup.

3. Click Tools → Diagnostics and expand Advanced logging.

   

4. Click the toggle next to Enable Network protection advanced logging to enable it and click OK.

   

5. With logging enabled, repeat the action that is blocked by the firewall.

6. To turn off advanced logging, repeat steps 1–4, click the toggle next to Enable Network protection advanced logging to disable it and click OK. Continue to Part II.

   

Disable advanced logging when you have finished 

Ensure you disable advanced logging after you collect the logs you need. If left on, it will generate a very large file.

II. Download and run the ESET Log Collector tool

The ESET Log Collector will create a log containing the firewall information to help ESET Technical Support resolve your issue quickly.

1. Download and run the ESET Log Collector tool.

2. Include the log file that the tool produces in your email response to ESET Technical Support. If you do not have a case open, contact ESET Technical Support and submit the file you just saved to ESET Technical Support for analysis.