[KB2949] Reset a lost or forgotten PIN for ESET Mobile Security for Android

Issue

You want to access program settings in ESET Mobile Security (EMS), but you do not know the security PIN
You forgot your Personal Identification Number (PIN) or your user-defined security pattern
To unlock your mobile device that has been locked by ESET Mobile Security for Android (EMS) due to the insertion of an untrusted SIM card or because you sent a remote lock command to your mobile number, visit our Knowledgebase article on how to unlock your mobile device locked by ESET Mobile Security
If you lost or forgot your ESET Home password, visit our Knowledgebase article on how to reset ESET HOME password
Contact ESET Technical Support

Details

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EMS 6.x and later requires users to create a Personal Identification Number (PIN) to restrict access to program settings.

Solution

Anti-Theft not active

An activated Anti-Theft feature is necessary for a successful reset of your security PIN. If you do not have Anti-Theft activated, you must reinstall ESET Mobile Security for Android.

Open ESET Mobile Security for Android and tap Anti-Theft.

Figure 1-1
Tap Forgot Your PIN?.

Figure 1-2
Type your ESET HOME password and tap Enter. Continue to step 4. If you forgot your ESET HOME password, follow the steps below to reset your ESET HOME password.

Figure 1-3

Reset your ESET HOME password

Tap I forgot my password.

Figure 2-1
Type the email address you used to register with ESET HOME and tap Send.

Figure 2-2
Go to your email inbox, open the Account password change request email and click Reset Password.

Figure 2-3
Type and confirm a new password and click Confirm Change.

Figure 2-4
You can now log in with your new credentials.

Figure 2-5
Using your device, type in the new password and tap Enter. Complete steps 3 through 4.

Figure 2-6