Issue
- You receive the following error message when starting Microsoft Outlook: "The Add-in 'ESET Outlook Plugin' (C:\PROGRA~1\ESET\ESETNO~1\EPLGOU~1.DLL) cannot be loaded and has been disabled by Outlook. If no update is available, please uninstall the Add-in."
- The error message above may occur on a computer with multiple user profiles after an upgrade, reinstall, or a failed uninstall of ESET security product
- Disable the ESET Outlook Add-in
- Open Microsoft Outlook in Safe Mode
Solution
ESET Remote Administrator (ERA) users: Perform these steps in ERA
Disable the ESET Outlook Add-in
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Open Microsoft Outlook and click File.
If you are unable to open Outlook normally, you can open Outlook in Safe Mode.
Figure 1-1
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Click Options.
Figure 1-2
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Click Add-ins, select the ESET Outlook Add-in from the list of Add-ins, and then click Go.
Figure 1-3
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Deselect the check box next to ESET Outlook Add-in and click OK to confirm.
Figure 1-4
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Open Microsoft Outlook in Safe Mode
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To open Microsoft Outlook in Safe Mode, on your keyboard, press and hold the CTRL button and double-click the Microsoft Outlook icon and then click Yes.
Figure 2-1
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Select a profile from the drop-down menu and click OK.
Figure 2-2
Click the image to view larger in new window - Continue to disable the ESET Outlook Add-in.
