[KB8143] Disable ESET Outlook integration on an endpoint computer in ESET PROTECT or ESET PROTECT On-Prem

Issue

• You receive the following error message when starting Microsoft Outlook on an endpoint: "The Add-in 'ESET Outlook Plugin' (C:\PROGRA~1\ESET\ESETNO~1\EPLGOU~1.DLL) cannot be loaded and has been disabled by Outlook. If no update is available, please uninstall the Add-in."
• The error message above may occur on a computer with multiple user profiles after an upgrade, reinstall, or failed uninstallation of the ESET security application
• Disable the ESET Outlook Add-in

Solution

Related solution: Endpoint users 

1. Open ESET PROTECT Web Console.

2. Create a policy in ESET PROTECT or ESET PROTECT On-Prem.

3. Click Settings → Protections → Email client protection, expand Mailbox Protection → Integrations and click the toggle next to Integrate into Microsoft Outlook or other mail client integration to disable it. Click Finish.