Issue
- You receive the following error message when starting Microsoft Outlook on an endpoint: "The Add-in 'ESET Outlook Plugin' (C:\PROGRA~1\ESET\ESETNO~1\EPLGOU~1.DLL) cannot be loaded and has been disabled by Outlook. If no update is available, please uninstall the Add-in."
- The error message above may occur on a computer with multiple user profiles after an upgrade, reinstall, or a failed uninstall of ESET security product
- Disable the ESET Outlook Add-in
Solution
Endpoint users: Perform these steps on individual client workstations-
Open ESET PROTECT On-Prem in your web browser and log in.
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Click Policies, select the check box next to the policy you want to modify, and click Actions → Edit.
Figure 1-1
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Click Settings, expand Web and Email and click Email client protection.
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In the Email Clients section, click the toggle next to Integrate into Microsoft Outlook to disable it.
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Click Finish to save your changes.
Figure 1-2
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