[KB7636] Allow system extensions for your ESET product for Mac

Issue

System Extension Blocked

The program "[Your ESET product]" tried to load new system extensions. If you want to enable these extensions, open Security & Privacy System Preferences.

Your computer is not protected

System extensions needed by [Your ESET product] were blocked by macOS. To enable protection:

  • Open System preferences and allow system software from [Your ESET product] to load.

Details


Click to expand



In macOS 11 (Big Sur), kernel extensions were replaced by system extensions. Before new third-party system extensions load, the user must approve them.

  • If you upgrade Mac with macOS 10.15 and earlier with already installed ESET product version 6.10 to macOS Big Sur, you need to allow the ESET kernel extensions manually after the upgrade. Physical access to the client machine is required—when accessing remotely, the Allow button is disabled.
  • When you are installing the ESET product on macOS Big Sur or later, you need to allow the ESET kernel extensions manually. Physical access to the client machine is required—when accessing remotely, the Allow button is disabled.

See the Apple documentation on System Integrity Protection.


Solution

Click here for earlier versions of Mac OS

  1. Click Open System preferences or Open Security Preferences.

    If you do not see any notifications, in the top-right corner of the screen click the Apple menu System preferencesSecurity & Privacy.

    Figure 1-1
  2. Click the lock icon at the bottom left to allow changes.

    Figure 1-2
  3. Use your Touch ID or click Use Password... and type in your Username and Password, then click Unlock.

    Figure 1-3
  4. Click Details.

    Figure 1-4
  5. Select all the check boxes for your ESET product for Mac and click OK.

    Figure 1-5
  6. Click the lock icon to save and close the Security & Privacy settings, then restart your computer.