This log file can then be sent to ESET technical support to allow us to troubleshoot the issue more effectively. In addition, the setupapi.log file created by Microsoft Windows can also be used to provide more information about the problem, but first it must be properly configured.
Navigate to the log file using the steps below:
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Attempt to finish the installation as normal, or proceed until you encounter any errors. Once the installation completes or fails, collect the following logs. When you are finished, continue to part III:
Windows Vista / 7 / 8 / 8.1 / 10
Windows XP only
Install log for all Windows Operating systems
(only .msi installers)
"Install.log" This log will be located in the same folder as the ESET installer (.msi) file
Open Registry Editor again and navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup. Set the Log Level value to its orignal value.
If you have already opened a ESET technical support support request, respond to the email and attach the log file that you just generated. If you have not yet contacted ESET technical support, open a case now. Be sure to attach the .log files to your email to ESET technical support. We recommend to compress the files into a .zip or .rar archive before attaching. We will review the files and advise you of the best course of action.