[KB7724] Push uninstall to client workstations using ESET PROTECT or ESET PROTECT On-Prem

Issue

Required user permissions

This article assumes that you have the appropriate access rights and permissions to perform the tasks below.

If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights.

  • Perform a push uninstall to a password-protected or non-password-protected client using ESET PROTECT or ESET PROTECT On-Prem

Details

The Software Uninstall task is used to uninstall ESET products from client computers. If you are uninstalling ESET Management Agent, ESET products managed by that Agent may retain some settings after the Agent is uninstalled.

We recommend that you reset some settings, for example, password protection, to the default settings using a policy before the client device is removed from management. All tasks currently running on the Agent will be abandoned. The running, finished or failed execution status of this task may not be displayed accurately in ESET PROTECT Web Console depending on replication.

Solution

 Endpoint users: Perform these steps on individual client workstations.

  1. Open ESET PROTECT or ESET PROTECT On-Prem in your web browser and log in.

  2. Click Tasks.

  1. Expand Client Tasks → Operating system, select Software Uninstall and click New → Client Task.

Figure 1-1

  1. Type a Name for your new task. The Description field is optional.

Figure 1-2

  1. Click Settings and click Select package to uninstall.

Figure 1-3

 

To uninstall on password-protected clients

If the client workstations are password-protected, type PASSWORD= into the Uninstallation parameters field, followed by the password. Click OK. If the settings are not password-protected, skip this step. Do not type into the task that says <password>.

  1. Select the ESET product to uninstall and click OK.

Figure 1-4

 

  1. Click Finish and click Create Trigger.

Figure 1-5

  1. Create a new trigger and run the task. 

See more information about Client Tasks.

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Last Updated: Sep 18, 2024

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