ESET Windows home products provide the option to establish a user-defined password to access program settings. If your system is part of a company network, please contact your network administrator for assistance.
If you do not know your user-defined password, you can use the ESET Unlock Utility to remove it and restore your access to the configuration settings (NOTE: this password is different from the ESET-issued Username and Password ESET emailed to you upon purchase of your product). ESET Technical Support can only provide unlock codes to users who can validate and verify their installed ESET product with settings protection password enabled.
Follow the instructions below to use the ESET Unlock Utility to generate an unlock code:
If you have already opened a Technical Support support request, please respond to their email with the unlock code generated by the ESET Unlock Utility and then skip to step 5.
You will receive an email from ESET Technical Support with a unique case number. Close the ESET Unlock Utility while waiting for the email response from ESET technical support. The unlock code will be located at the top of the email following the sentence Below is the unlock code you requested.
Press the F5 key on your keyboard to open the Advanced setup window. If the Advanced setup window appears, the password has been removed successfully.
Restart your computer.