[KB3277] Log in to a my.eset.com online account

Issue

Solution

Getting started with ESET Anti-Theft: Step 3 of 4 ← Optimization | Troubleshooting
  1. Open your internet browser and navigate to my.eset.com.
     
  2. Type your my.eset.com account email address and password in the appropriate fields and click Sign in.

Figure 1-1

  1. Click Accept.

Figure 1-2

  1. Select the portal you want to access. (ESET Anti-Theft, ESET Parental Control, ESET License Manager or ESET Social Media Scanner)

Figure 1-3


If you are experiencing my.eset.com login issues, they are most likely due to entering the incorrect username and password. Remember:

  • You set up your own my.eset.com account with a username and password you selected yourself after you installed your ESET Smart Security, ESET Internet Security or ESET Smart Security Premium.
     
  • These credentials are different from the Username and Password (for example, EAV-12345678) that you received from ESET after purchasing your ESET product, nor are they the username and password you created for the ESET online store.

Figure 2-1