The following security modules built into your ESET products receive regular version updates automatically to ensure maximum protection:
You can determine which version of each module you have currently installed (to check to see if you need a specific patch, etc.) by opening the About window.
The About screen in your ESET product displays the version number for each module. In this example, we will check the version number of the ESET firewall module.
In the Installed components window, scroll down until you see Firewall module. The numbers immediately after the colon (1409.1 in Figure 1-3 below) is the version number of your Firewall module.
In some cases, our analysts can more effectively troubleshoot a customer's issue if they have information about the ESET products installed. After opening a case with ESET technical support, you can submit this information to help resolve your issue.