The following security modules built into your ESET products receive regular version updates automatically to ensure maximum protection:
Open the About window to determine which version of each module you have currently installed (for example, to verify if you need a specific patch).
The About screen in your ESET product displays the version number for each module. In this example, we will verify the version number of the ESET firewall module.
Click Help and support → About ESET Smart Security Premium.
In the About screen, the first line of text displays the version number of your ESET product. Click Show modules to access information about specific modules.
In the Modules window, search for Firewall module. The set of numbers in the Version column (1428.1 in Figure 1-3 below) is the version number of your Firewall module.
Analysts can more effectively troubleshoot a user's issue if they have information about the installed ESET products. After opening a case with ESET technical support, you can submit this information to help resolve your issue.
Follow steps 1-3 in the solution above to open the About screen.
In the Installed components screen, click Copy.
In your email client, right-click and select Paste from the context menu to add your system information to the body of your response to ESET Technical Support.