Issue
- Versioning rules
- Feature releases
- Module updates
- Security and stability updates
- Repacked builds
- Support level updates
Solution
Feature releases
- Required or optional: Opt-out possible – user can disable automatic updates
- Frequency: One time per year
- Changelog posted: Yes
- Known Issues posted: Yes
ESET continuously works to improve user experience and core functionality, add new features, and resolve customer feedback by releasing new product versions.
New versions are pushed to your product automatically or are available to download from ESET HOME. Product changelogs are posted to the corresponding download page, ESET Support News feed, and are available by email or RSS Newsletter.
Module updates
- Required or optional: Required
- Frequency: Often, as needed
- Changelog posted: Yes
- Known Issues posted: No
Your ESET product checks for new components, including product modules and detection engine updates, many times each day. Along with ESET's other multilayered technologies (such as DNA detection, behavioral detection and blocking and Machine learning), regular module updates help to ensure that you are protected against the latest known threats.
Access information about product modules in ESET small office and home products for Windows.
Security and stability updates
- Required or optional: Required
- Frequency: As needed
- Changelog posted: Yes
- Known Issues posted: Optional
Security and stability updates address various issues and ensure the maximum security and stability of your ESET product. The timing of these updates is determined entirely by their security impact. Due to their nature and importance, users cannot disable automatic security and stability updates even when automatic updates have been disabled.
Before installing a security and stability update, your ESET product may display "Security Alert. Restart required." or "Security and stability update to newer version is prepared. Restart your computer for all changes to take effect." If you have more updates pending before a restart, your ESET product will automatically update to the latest version and install all updates.
Repacked builds
- Required or optional: Optional
- Frequency: Rare
- Changelog posted: No
- Known Issues posted: No
Sometimes ESET must react to emerging security issues by replacing a live product version with a repacked build.
For example, ESET was one of the first security vendors to allow the Spectre/Meltdown flaw Microsoft patch to be enabled. To ensure that ESET versions are compatible with future security issues (for example, new Spectre/Meltdown Windows Update distributions), we will sometimes replace existing product versions with a repacked build.
ESET products with up-to-date modules do not require repacked build updates.
Support level updates
- Required or optional: Required
- Frequency: Rare
- Changelog posted: No
- Known Issues posted: No
ESET products that are nearing a support level change will ask you to automatically upgrade to the latest version compatible with your operating system. For example, if you currently have version 16 (or earlier), you will be asked to upgrade to the latest version. Determine if your product version is affected by ESET's End of Life policy.
