[KB6993] Unblock a safe website on an individual workstation in ESET endpoint products


  • A website that you know to be safe is being blocked by Web Access Protection
  • Exclude an URL address from being checked in Web Access Protection


 ESET PROTECT or ESET PROTECT On-Prem users: Unblock a safe website on an endpoint using ESET PROTECT or ESET PROTECT On-Prem.

Home users: Exclude a safe website from being blocked by Web access protection in ESET Windows home products.

Before excluding a website

Excluding a website poses a security risk. An experienced system administrator can configure this if instructed by ESET Technical Support.

Best practices:

  • Exclude a website for a specific period only.
  • Do not exclude websites where you provide sensitive information (such as banking websites).
  • Do not disable real-time file system protection while downloading and running files from excluded websites.
  • Report miscategorization if you think ESET should not block a specific website.

  1. Open the main program window of your ESET Windows endpoint product.

  2. Press the F5 key to access Advanced setup.

  3. Click Protections → Web access protection, expand URL list management and click Edit next to Address list.

    Figure 1-1
  4. Select List of addresses excluded from content scan and click Edit.

    Figure 1-2
  5. Click Add, type the URL address into the blank field and click OKOK.

    Figure 1-3
  6. Click OKOK to save your changes and exit Advanced setup.

The blocked website you have added is now accessible.

Extra hulp