[KB6993] Unblock a safe website on an individual workstation in ESET endpoint products

ESET PROTECT or ESET PROTECT On-Prem users: Unblock a safe website on an endpoint using ESET PROTECT or ESET PROTECT On-Prem

Home users: Exclude a safe website from being blocked by Web access protection in ESET Windows home products

Excluding a website poses a security risk. If instructed by ESET Technical Support, an experienced system administrator can configure this.

Best practices:

Only exclude a website for a specific period.
Do not exclude websites where you provide sensitive information (such as banking websites).
Do not disable real-time file system protection while downloading and running files from excluded websites.
Report miscategorization if you think ESET should not block a specific website.

Open the main program window of your ESET Windows endpoint product.
Press the F5 key to access Advanced setup.
Click Protections → Web access protection, expand URL list management and click Edit next to Address list.

Figure 1-1
Select List of addresses excluded from content scan and click Edit.

Figure 1-2
Click Add, type the URL address into the blank field and click OK → OK.

Figure 1-3
Click OK → OK to save your changes and exit Advanced setup.

The blocked website is now accessible.

Last Updated: Apr 1, 2024