[KB6694] Unblock a safe website on an individual workstation in ESET endpoint products (6.x)

Issue

  • A website that you know to be safe is being blocked by Web Access Protection
  • Exclude a web address from being checked in Web Access Protection
  • Allow access to a known safe website

I am a Home user

Solution

ESET business product no longer supported

This content applies to an ESET product version that is currently in End of Life status and is no longer supported. This content is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

Before excluding a website

Excluding a website poses a security risk. An experienced system administrator can configure this if instructed by ESET Technical Support.

Best practices:

  • Exclude a website for a specific period only.
  • Do not exclude websites where you provide sensitive information (such as banking websites).
  • Do not disable real-time file system protection while downloading and running files from excluded websites.
  • Report miscategorization if you think ESET should not block a specific website.

 ESET Remote Administrator (ERA) users: Perform these steps in ERA

    1. Open the main program window of your ESET Windows product.

    2. Press the F5 key to access Advanced setup.
       
    3. Click Web and Email → Web access protection, expand URL Address Management and then click Edit next to Address list.

      Figure 1-1

    4. Select List of addresses excluded from checking and click Edit.

      Figure 1-2

    5. Click Add.

  1. Type the URL address into the blank field and click OK.

    Figure 1-3

  2. In the Edit list window, click OK.

    Figure 1-4

  3. In the Address list window, click OK.

    Figure 1-5

  4. In the Advanced setup window, click OK.

    Figure 1-6


The blocked website is now accessible.