[KB6988] Unblock a safe website on an endpoint using ESET Security Management Center (7.x)

Issue

ESET business product in Limited Support status

This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon.

For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products.

Upgrade ESET business products.

  • A website that you know to be safe is being blocked by Web Access Protection
  • Exclude a web address from being checked in Web Access Protection
  • Allow access to a known safe website

I am a Home user

Solution

 Endpoint users: Perform these steps on individual client workstations

Before excluding a website

Excluding a website poses a security risk. An experienced system administrator can configure this or, if instructed by ESET Technical Support.

Best practices:

  • Exclude a website for a specific period only.
  • Do not exclude websites where you provide sensitive information (such as banking websites).
  • Do not disable real-time file system protection while downloading and running files from excluded websites.
  • Report miscategorization if you think ESET should not block a specific website.

  1. Open ESET Security Management Center Web Console (ESMC Web Console) in your web browser and log in.

  2. Click Policies.
     
  3. Select the applicable master policy, click the gear icon and then select Edit.

Figure 1-1
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  1. Click Settings → Web and Email and click Web access protection.
     
  2. Expand URL Address Management and click Edit.

Figure 1-2
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  1. Select List of addresses excluded from checking and click Edit.

Figure 1-3

  1. Click Add.

Figure 1-4
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  1. Type the URL address into the blank field and click OK.

Figure 1-5

  1. In the Edit list window, click Save.

Figure 1-6
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  1. In the Address list window, click Save.

Figure 1-7

  1. Click Finish. The blocked website is now accessible.

Figure 1-8
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