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ESET Password Manager FAQ

Issue

  • ESET Password Manager FAQ and troubleshooting

Solution

ESET Password Manager is part of the ESET Smart Security Premium package. It is a password manager that protects and stores your passwords and personal data. It also includes a form completion (autofill) feature that saves time by completing web forms automatically and accurately.
 
For more information about the ESET Password Manager feature, visit the ESET Password Manager Online Help topic.
 

ESET Password Manager FAQs

  1. How do I enable or install ESET Password Manager?

To enable or install ESET Password Manager from ESET Smart Security Premium, see Set up security tools in ESET Smart Security Premium.

  1. Which Operating Systems can I use ESET Password Manager with?

    ESET Password Manager is currently available as desktop applications for Windows (Vista and later) and macOS (OS X 10.8 and later) and mobile applications for Android (2.3 and later) and iOS (Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch).

    macOS:  Download
    Android:   Install from Google Play store
    iOS:  Install from Apple App Store

    NOTE:

    These applications are client only, that means can only connect and sync with an existing password store created using ESET Password Manager in ESET Smart Security Premium on Windows. To create the password store, please Set up security tools in ESET Smart Security Premium.

  1. Which internet browsers are supportedIs Microsoft Edge supported?

No, Microsoft Edge is not supported. However, ESET Password Manager does support all other major browsers allowing you to easily import your credentials and identities from popular browsers or other password managers. 

Firefox x64: The 64-bit version of Firefox is not supported at this time. 

  1. Will the ESET Password Manager stored passwords still work if my ESET Smart Security Premium license expires?

Yes. However, your existing password store will become read-only and only existing passwords will be available. Any new passwords you create will not be synced to the cloud or other devices. 

  1. How do I change my master password?
    If you know your current master password and want to change it, open ESET Smart Security Premium and navigate to Setup → Security tools and click the gear icon → Open Password Manager → Menu → Settings and then click Change PasswordClick to view a screenshot
     
  2. What if I forget my master password?

    Only you know your Master Password. ESET does not save it on our servers or send it over the internet. If you forget or lose your Master Password, it cannot be resent to you. 

    We recommend that you periodically export and save a backup of your password store—doing so will also allow you to create a new password store if you forget your Master Password. However, because of the sensitivity of the password data, you should only save the exported data to a secure, encrypted and password-protected location, such as a USB drive protected by ESET Secure Data, or other secure location. 

    For instructions to import your password store backup, see How to import a password store if you forgot your Master Password for ESET Password Manager.
     
  3. How do I enable an additional web browser?

    If you have already installed, enabled and integrated ESET Password Manager with an existing web browser, you can add the extension to another web browser at any time. If you have recently installed a new web browser, you must first restart your computer. Next, open ESET Smart Security Premium and navigate to Setup Security tools and click the gear icon → Open Password Manager → Menu → Settings→ Supported browsers. Click Install next to the web browsers you want to integrate with ESET Password Manager. 

    To add the extension to Chrome, you will be redirected to the ESET Password Manager extension page. Click Add To Chrome → Add extension.
     
  4. How many passwords can be stored in Password Manager?

There is no limit to the number of credentials that can be stored in Password Manager, however you may be limited by the disk space available on your system.

  1. Can Password Manager be used with Banking and Payment protection?

The Banking and Payment protection secure browser does not allow extensions such as Password Manager. does not work with Banking and Payment protection because Banking and Payment protection opens in its own secured browser. You are still protected.

  1. How do Groups work?

When you add a new Web account or an App acount, you can right-click the account to Move it to a specific Group. There is a list of pre-determined Groups such as Email, Finance, and Shopping, and you can also create your own Group by clicking Add Group at the top of each window. When you want to remove a Group, highlight the one you want to remove and select Ungroup.

  1. How do I add extra data to a saved password?

Right-click the Web account or App account you want to change and click Edit. From here you can change the link, your login, and your password. If you want to make additional notes about an account, you can create a new Group, move the account to it, and add your notes to the Group title by right-clicking the title and selecting Edit.


Troubleshooting

  1. The ESET Password Manager browser extension is not working.

    This can occur for the following reasons:
  1. The ESET Password Manager browser extension is still present after uninstalling ESET Password Manager or ESET Smart Security Premium.

For instructions to remove ESET Password Manager extension from the browser manually, click the link for your browser below:

  1. You receive the error message "Incorrect credentials of password storage."

    error 1001: Incorrect username
    error 1006: Incorrect password (v9)



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