[KB7296] Enable or disable Two-Factor authentication using ESET Password Manager (3.x)

Issue

Details


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To enable Two-Factor Authentication (2FA), you will need one of the following authenticators installed on your mobile device: Google Authenticator, Authy, Duo Mobile, SoundLogin.

When activated, you will be prompted to type an additional unique security code generated by your phone after typing your Master Password each time you unlock your database.


Solution

Enable Two-Factor authentication in ESET Password Manager browser extension

  1. Open the ESET Password Manager browser extension, click the menu icon and click Settings.

    Figure 1-1
  1. Click My Account.

    Figure 1-2
  2. Click Two-Factor authentication.

    Figure 1-3
  3. Type your Master Password and click Continue.
    Figure 1-4
  4. On your mobile device, download one of the following authenticator apps: Google AuthenticatorAuthy, Duo MobileSoundLogin. Return to the Password Manager browser extension and click Next.

    Figure 1-5
  5. Open one of the authenticator apps and click Add Account.

  6. Scan the QR code on the screen and click Next. This will create a new Google Account entry paired with your Password Manager store that will generate 6-digit codes that change every 30 seconds.

  7. In your Password Manager browser extension, type the current 6-digit code without spaces from the email or Google Authenticator app and click Enter Code.

    The code must be entered correctly

    The 6-digit code is displayed with spaces in the Google Authenticator app (such as "259 269"), be sure to type it in ESET Password Manager without spaces (such as "259269").

    Figure 1-6
  1. Click Close.

    Figure 1-7
  1. The user will be prompted to type a 2FA verification code the next time they log in to the Password Manager browser extension.

    Figure 1-8
     

Disable Two-Factor authentication in ESET Password Manager browser extension

  1. Open the ESET Password Manager browser extension, click the menu icon and click Settings.

    Figure 2-1
  1. Click My Account.
    Figure 2-2
  1. Click Disable Two-Factor authentication.

    Figure 2-3
  1. Type your Master Password and click Continue.

    Figure 2-4
  2. Type the 6-digit verification code that you received from your authenticator app and click Close.

    Figure 2-5

You can re-enable Two-factor authentication anytime under Settings → My Account → Two-factor authentication.

No 2FA authenticator access

If you do not have access to the 2FA authenticator for any reason, you need to disable Two-Factor authentication by sending a request to ESET Technical Support.


Enable Two-Factor authentication in ESET Password Manager application

  1. Open the ESET Password Manager application, tap the Menu (three vertical lines) icon and tap Settings.

    Figure 3-1
  2. Tap My Account.

    Figure 3-2
  3. Tap Two-factor authentication.

    Figure 3-3
  4. Type your Master Password and tap Continue.

    Figure 3-4
  5. Select and download the appropriate version of one of the following authenticator apps: Google Authenticator, Microsoft Authenticator, Authy, or Duo Mobile. In this example, Google Authenticator has been used. Return to the Password Manager application and tap Next.

    Figure 3-5
  6. Tap Can't scan the QR code?.

    Figure 3-6
  7. Copy your Secret Key and follow the instructions on the screen. This procedure will create a new Google Account entry paired with your Password Manager store that will generate 6-digit codes. These codes can be time-sensitive (code is changing every 30 seconds) or counter-based. When you receive your 6-digit code, remember it, navigate back to the ESET Password Manager application and type the code into the respective fields.

    Different settings in various Two-factor authentication applications

    Different Two-factor authentication applications vary in the account creation settings.

    Figure 3-7
  8. You will be notified that the Two-factor authentication setup was successful. Click Close.

    Figure 3-8
     

Disable Two-Factor authentication in ESET Password Manager application

  1. Open the ESET Password Manager application, tap the Menu (three vertical lines) icon and tap Settings.

    Figure 4-1
  2. Tap My Account.
    Figure 4-2
  3. Tap Disable Two-factor authentication.

    Figure 4-3
  4. Type your Master Password and tap Continue.

    Figure 4-4
  5. Navigate to your Two-factor authentication application and get your 6-digit code. Navigate back to the ESET Password Manager application and type the code to the respective fields.

    Figure 4-5
  6. You will be notified that Two-factor authentication has been disabled. Click Close.

    Figure 4-6