[KB7296] Enable or disable Two-Factor authentication using ESET Password Manager

Issue

Details

To enable Two-Factor Authentication (2FA), you will need one of the following authenticators installed on your mobile device: Google Authenticator, Authy, Duo Mobile, SoundLogin.
 
When activated, you will be prompted to type an additional unique security code generated by your phone after typing your Master Password each time you unlock your database.
 

Solution

Enable Two-Factor authentication in your browser extension

  1. Open the ESET Password Manager browser extension, click the menu icon and then click Settings

Figure 1-1
  1. Click My Account.
Figure 1-2
  1. Click Two-Factor authentication.
Figure 1-3
  1. Type your Master Password and click Continue.
Figure 1-4
  1. On your mobile device, download one of the following authenticator apps: Google AuthenticatorAuthy, Duo MobileSoundLogin. Return to the Password Manager browser extension and click Next.
Figure 1-5
  1. Open one of the authenticator apps and click Add Account.

  2. Scan the QR code on the screen and click Next. This will create a new Google Account (GA) entry paired with your Password Manager store that will generate 6-digit codes that change every 30 seconds.

  3. In your Password Manager browser extension, type the current 6-digit code without spaces from the email or Google Authenticator app and click Enter Code.
The code must be entered correctly

The 6-digit code is displayed with spaces in the Google Authenticator app (such as "259 269"), be sure to enter it in ESET Password Manager without spaces (such as "259269").

Figure 1-6
  1. Click Close.
Figure 1-7
  1. The user will be prompted to enter a 2FA verification code the next time they log in to the Password Manager browser extension.
Figure 1-8

Disable Two-Factor authentication in your browser extension

  1. Open the ESET Password Manager browser extension, click the menu icon and then click Settings
Figure 2-1
  1. Click My Account.
Figure 2-2
  1. Click Disable Two-Factor authentication.
Figure 2-3
  1. Type your Master Password and click Continue.
Figure 2-4
  1. Type the 6-digit verification code that you received from your authenticator app and click Close.
Figure 2-5
 
You can re-enable 2FA anytime under Settings → My Account → Two-Factor Authentication.
 
No 2FA authenticator access

If you do not have access to the 2FA authenticator for any reason, you need to disable Two-Factor authentication by sending a request to ESET Technical Support.