[KB8204] Change your Master Password using ESET Password Manager

Issue

  • You forgot your Master Password or Recovery Key for ESET Password Manager

Solution

ESET Password Manager is discontinuing

ESET will discontinue Password Manager. The End of Sales date was October 21, 2025. After this date, customers cannot purchase a new subscription with Password Manager, and there will be no replacement app from ESET.

The End of Life date for Password Manager is October 18, 2027. After this date, Password Manager will stop working and all data will be deleted.

For more information, see the ESET End of Life announcement.
To keep your data, export your saved passwords and import them into another password manager of your choice.

Change your Master Password

Forgotten Master Password and Recovery Key

If you forget or lose your Recovery Key or Master Password, ESET cannot resend them to you. Contact ESET Technical Support for instructions.

ESET Password Manager mobile app users

You can only change your Master Password in the ESET Password Manager browser extension.

When you change your Master Password, ESET Password Manager will generate and a new Recovery Key.

  1. Open ESET Password Manager in a browser extension and log in.

  2. Click the Menu icon → Settings.

    Figure 1-1

  3. Click My Account.

    Figure 1-2

  4. Click Change Master Password.

    Figure 1-3

  5. Type your Current Master Password, confirm your New Master Password and click Change.

    Figure 1-4

  6. Click Download Recovery Key PDF or click Copy to clipboard. When your Recovery Key is stored in a secure location, select the check box next to I have securely stored my Recovery Key. Click Finish.

    Figure 1-5
Last Updated: Nov 12, 2025

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