[KB6181] ESET Password Manager FAQ

Solution

FAQ | Troubleshooting

1. Which subscriptions contain ESET Password Manager?

   To be able to use the ESET Password Manager app or browser extensions, you need to have one of the following subscriptions:

   • ESET HOME Security Ultimate
   • ESET HOME Security Premium
   • ESET Small Business Security

2. What is ESET Password Manager?

   ESET Password Manager is a standalone feature that is available as an app for Android and iOS devices or as an extension for major browsers. It protects and stores your passwords and personal data. It also includes a form completion (autofill) feature that saves time by completing web forms automatically and accurately.

   For more information about the ESET Password Manager, visit the ESET Password Manager Online Help.

3. How do I enable or install ESET Password Manager?

   • Google Chrome browser extensions
   • Mozilla Firefox browser extensions
   • Microsoft Edge browser extensions
   • Safari browser extensions
   • Android app
   • iOS app

4. Which Operating Systems can I use the ESET Password Manager app with?

   • Android (5 and later)
   • iOS (9.0 and later)

5. Which internet browsers are supported by ESET Password Manager

   • Microsoft Edge
   • Google Chrome
   • Mozilla Firefox
   • Safari

6. How do I change my Master Password?

   If you know your current Master Password and want to change it, open ESET Password Manager app or a browser extension, tap/click the menu icon, then tap/click Settings → My Account → Change Master Password. When you change your Master Password, ESET Password Manager generates and securely stores a new Recovery Key. Read more about changing your Master Password using ESET Password Manager.

7. What if I forget my Master Password?

   You can use the Recovery Key provided during registration to web extension or registration to mobile app to reset your Master Password. When you change your Master Password, ESET Password Manager will generate a new Recovery Key. Read more about changing your Master Password using ESET Password Manager.

   Forgotten or lost Recovery Key or Master Password

   If you forget or lose your Recovery Key or Master Password, ESET cannot resend them.

   Contact ESET Technical Support for instructions.

8. How do I enable the ESET Password Manager browser extension on an additional web browser?

   If you have installed, enabled and integrated ESET Password Manager with an existing web browser, you can add the extension to another web browser anytime. If you recently installed a new web browser, you must restart your computer. See a complete list of supported browsers for ESET Password Manager.

9. How many passwords can be stored in ESET Password Manager?

   There is no limit to the number of credentials that can be stored in ESET Password Manager. However, you may be limited by the storage/disk space available on your system.

10. Can ESET Password Manager browser extension be used with Safe Banking & Browsing?

    Yes, Password Manager can be used with Safe Banking & Browsing.

11. Can I have my User ID and Password autofill when using the Safe Banking & Browsing browser?

    Yes, this will work using a secure browser. You can also copy/paste your login information from ESET Password Manager into the required website fields when using the Safe Banking & Browsing protected browser.

12. How do I add extra data to a saved password?

    Open ESET Password Manager from a browser extension or the app, tap/click the menu icon → Accounts and tap/click Edit (pencil icon) next to the Web account or App account you want to change. From here, you can change the link, your login, your password and add notes to the account.

13. How do I enable Two-Factor Authentication (2FA) in ESET Password Manager?

    Two-Factor Authentication, also called 2FA, is an additional layer of protection used to ensure the security of online accounts beyond just a username and password. With the latest version of ESET Password Manager, you can enable 2FA on your account. When activated, you will be prompted to type an additional unique security code generated by your phone after typing your Master Password each time you unlock your database. View full instructions for how to set up 2FA with your ESET Password Manager account. The instructions also apply to the ESET Password Manager browser extension.

14. What can I do with an expired subscription in ESET Password Manager?

    If the subscription has expired, you can renew or export the data and import it into a new password manager. While the subscription is expired, you cannot add new data to ESET Password Manager. How do I switch to a new subscription?

15. Can I use the ESET Password Manager browser extension in private browsing mode?

    Currently, the ESET Password Manager browser extension is unavailable for private browsing mode.

16. Can I assign passwords to unique subdomains?

    Yes, see the instructions for assigning passwords to unique subdomains.

17. How do I enable ESET Password Manager for applications on my Android device?

    View the Online Help topic for instructions on enabling ESET Password Manager for Android applications.

18. How do I create a CSV file that contains accounts, identities, notes and credit card info and import it into ESET Password Manager?

    View the Online Help topic for instructions on creating a CSV file to import into ESET Password Manager.

19. What do jailbreaking and rooting mean?

    View our Knowledgebase article on using ESET mobile applications on a rooted or jailbroken device.

Troubleshooting

1. Issue: The ESET Password Manager browser extension is not working.

   Solution: Ensure you are logged into one of the available ESET Password Manager browser extensions.