[NEWS7604] ESET support of macOS Big Sur (11)

Latest information

We will continue to update this article with the latest information about macOS Big Sur (11) support in ESET products.

macOS Big Sur 11.0.1 (formerly known as macOS 10.16) was released on November 12, 2020.
macOS Big Sur 11.1 was released on December 14, 2020.

ESET security products compatible with macOS Big Sur 11.0.1 are:

  • ESET Endpoint Security for Mac 6.10.460.1 and later
  • ESET Endpoint Antivirus for Mac 6.10.460.1 and later
  • ESET Cyber Security 6.10.460.1 and later
  • ESET Cyber Security Pro 6.10.460.1 and later
  • ESET PROTECT Cloud Live Installer for Mac 1.0.808.0 and later
  • ESET Management Agent
  • ESET Full Disk Encryption for Mac

 

Does it work with Big Sur 11.1 and later?

Yes, ESET products for Mac are compatible with macOS Big Sur 11.1 and later.

Do ESET products for Mac work on Macs with ARM processors?

Yes. The following ESET products for MAC support the Apple M1 chip using Rosetta 2:
  • ESET Cyber Security and ESET Cyber Security Pro version 6.10.600.0
  • ESET Endpoint Antivirus and ESET Endpoint Security version 6.10.900.0

Known issues for the latest version

Earlier macOS support

If you are not planning on upgrading your Mac to Big Sur, version 6.10 of ESET products fully support macOS 10.12 to macOS 10.15, and all features are functional.

How to keep your computer protected

To keep your computers protected by ESET, we advise you to upgrade your ESET product to version 6.10 before upgrading your computers to macOS Big Sur.

Operating System support

ESET Product version macOS 10.15 and earlier support macOS Big Sur support Release plan
6.9 Full support Not supported Released
Business - 6.10.300.1
Home - 6.10.333.0
Full support

Supported - missing features:

  • Device control (All products)
  • Web Access protection/Web Control (ESET Endpoint Security for macOS and ESET Cyber Security Pro)
  • Firewall (ESET Endpoint Security for macOS and ESET Cyber Security Pro)

Released

Business - 6.10.456.1
Home - 6.10.400.1
Full support

Supported - missing features:

  • Device control (All products)
  • Firewall (ESET Endpoint Security for macOS and ESET Cyber Security Pro)
Released
Business - 6.10.460.1
Home - 6.10.460.1
Full support

Supported - missing features:

  • Device control (All products)
  • Firewall (ESET Endpoint Security for macOS and ESET Cyber Security Pro)
Released
Home - 6.10.600.0
Full support
Full support
Support for Apple M1 chip using Rosetta 2 in addition to existing Intel support
Released on 25 February 2021
Business - 6.10.900.0 Full support
Full support
Support for Apple M1 chip using Rosetta 2 in addition to existing Intel support
Released on 30 March 2021

I already upgraded my Mac to macOS Big Sur with ESET product version 6.9 and earlier installed.

If you have upgraded your Mac to the beta version of macOS Big Sur and you have ESET product version 6.9 and earlier, your computer will not be protected, and you will receive the following message:

Figure 1-1

Unsupported macOS version
This ESET product does not support your current version of macOS 10.16.

In this case, we recommend that you upgrade your ESET product to version 6.10 and keep it updated to regain the missing features right after their release.


I am an administrator managing Macs using ESET Security Management Center (ESMC), and I already upgraded my Macs to macOS Big Sur with ESET product version 6.9 and earlier installed.

ESMC agent is supported on macOS Big Sur, and you will receive product status in ESMC. However, because ESET products for Mac version 6.9 are not supported on Big Sur, you will receive the following status:

Figure 2-1

The product is installed but it is not running

Your Macs will display the following message:

Figure 2-2

Unsupported macOS version
This ESET product does not support your current version of macOS 10.16.

In this case, we recommend that you upgrade your ESET product to version 6.10 and keep it updated to regain the missing features right after their release. 

Upgrade ESET endpoint products using one-click action in ESMC 7.


I upgraded my Mac to macOS Big Sur with ESET product version 6.10 already installed before the upgrade.

You upgraded your ESET product to version 6.10 on Mac with macOS 10.15 and earlier and upgraded to macOS Big Sur.

System extensions need to be allowed manually. You will receive the following warning dialogs:

Figure 3-1
Figure 3-2

For detailed instructions on how to allow system extensions visit our Knowledgebase article: Allow system extensions for your ESET product for Mac.

After allowing system extensions, you will also need to allow full disc access for your ESET product to work correctly. You will receive the following warning dialog:

Figure 3-3

For detailed instructions on how to allow full disc access visit our Knowledgebase article: Allow full disk access for your ESET product for Mac 6.10 and later.

After allowing system extensions and full disc access, your ESET product is functional.

Due to version 6.10 limitations mentioned earlier in this article, you will also receive notification about the missing functionality.

Figure 3-4