[KB3195] Restore a quarantined file in ESET small office and home products for Windows

Issue

  • Access a file that has been quarantined by ESET
  • A file that you know to be safe has been quarantined by ESET

Details


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If your ESET product has quarantined a file you know to be safe, you must manually exclude the file from the Real-time and On-demand scans to prevent it from being quarantined again.


Solution

  1. Open the main program window of your ESET Windows product.

  2. Click Tools → Quarantine.

    Figure 1-1
  3. Select the applicable file and click Restore.

    Restore and exclude from scanning

    To exclude a file from all future scans, right-click the file and select Restore and exclude from scanning.

    Figure 1-2
  4. Click Restore.

    Figure 1-3

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