[KB6420] Uninstall ESET Endpoint products for macOS

Solution

• Uninstall your ESET Endpoint Security for macOS or ESET Endpoint Antivirus for macOS

1. Uninstall your ESET endpoint product for macOS
2. Uninstall the ESET Management Agent
3. Manually remove the remaining files

I. Uninstall your ESET Endpoint product for macOS

1. Click Finder to open a new window.

2. Click Applications and click the List icon to show the list of apps. Right-click ESET Endpoint Security or ESET Endpoint Antivirus and click Show Package Contents in the context menu.

   

3. Navigate to Contents → Helpers and double-click Uninstaller to run the uninstaller.

   Earlier versions: Navigate to Contents → Scripts and double-click Uninstall.command.

   

4. Click Uninstall.

   

5. If you are prompted, type in your administrator password and click OK.

   

6. Click OK.

   Allow the uninstaller to manage users

   If you are uninstalling ESET Endpoint product for macOS on macOS Monterey (12) and later, you will be prompted to allow the Uninstaller to manage users created by ESET Endpoint product for macOS. The following dialog will be displayed: "Uninstaller" would like to administer your computer. Administration can include modifying passwords, networking and system settings.

   Click OK. If you click Don't Allow, the ESET Endpoint product for macOS will not be completely uninstalled.

   

7. Wait for the uninstallation to finish and click Close.

   

II. Uninstall the ESET Management Agent

1. Click Finder to open a new window.

2. Click Applications and click the List icon to show the list of apps. Right-click ESET Management Agent and click Show Package Contents in the context menu.

   

3. Navigate to Contents → Scripts and double-click Uninstall.command to run the uninstaller.

   

4. If prompted, type in your administrator password and press the Return key. You will see the Process completed message when the ESET Management Agent has been successfully uninstalled.

   Type your password carefully

   The cursor in the command line and the password you are typing will not be visible. Be sure to type your password correctly and only one time before pressing the Return key.

   

III. Manually remove the remaining files

1. Open Terminal window, type or copy/paste the command below and press the Return key.

   sudo rm -Rf "/Library/Application Support/ESET"

2. Type your password in the command line and press the Return key. Repeat the step with the following commands:

   ---

   ESET Endpoint Security for macOS

   
   

   sudo rm -Rf "/Applications/ESET\ Endpoint\ Security.app/"

   sudo rm -Rf "/Library/LaunchAgents/com.eset.esets_gui.plist"

   sudo rm -Rf "/Library/LaunchAgents/com.eset.firewall.prompt.plist"

   ---

   ESET Endpoint Antivirus for macOS
   

   
   

   sudo rm -Rf "/Applications/ESET\ Endpoint\ Antivirus.app/"

   sudo rm -Rf "/Library/LaunchAgents/com.eset.esets_gui.plist"

   sudo rm -Rf "/Library/LaunchAgents/com.eset.firewall.prompt.plist"

   ---

3. Restart your computer.

4. Click Finder → Applications. If ESET Endpoint Security or ESET Endpoint Antivirus is still present, drag-and-drop the item to the Trash bin icon on your Dock. If prompted, type your administrator password and press the Return key.

5. Your ESET endpoint product should be completely removed from your computer.

Need further assistance? Contact ESET Technical Support.