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Enable or Disable ESET LiveGrid®

Solution

Enable or disable ESET LiveGrid® (Home)Enable or disable ESET LiveGrid® (macOS) | Enable or disable ESET LiveGrid® (Business)

 

What is ESET LiveGrid®?

ESET LiveGrid® is a preventative system that gathers information about threats from ESET users around the world. The ESET LiveGrid® database contains reputation information about potential threats. When enabled, ESET LiveGrid® can detect and block the most recently introduced threats. This makes ESET LiveGrid® a particularly effective way to defend against rapidly changing threats such as new types of ransomware (for example Cryptolocker, Crypto wall, etc.).

 

How do I enable or disable ESET LiveGrid®?

If you installed your ESET product using default settings, it is likely that ESET LiveGrid® is already enabled. Follow the steps below for your ESET product (Home or Business) to check if ESET LiveGrid® is enabled.

Figure 1-1

Test that ESET LiveGrid® is enabled

It is possible that your company firewall may block ESET LiveGrid® communications, so you should verify that it is enabled and working properly.

  1. Visit the following web page of the testing organization AMTSO:

    http://www.amtso.org/feature-settings-check-cloud-lookups/
     
  2. Click the link Download the CloudCar Testfile to download the test file "cloudcar.exe," or click the download button below:

    Download CloudCar Testfile
     
  3. If ESET LiveGrid® is enabled and working properly, the file will open on ESET’s servers and will be blocked. The file will not be downloaded onto your computer and the following
    message will be displayed:

Figure 1-2
Click the image to view larger in new window

 

 ESET Home products: Enable or disable ESET LiveGrid®

 

ESET Windows home products (9.x and later)

  1. Open your Windows ESET product. How do I open my ESET product?

  2. Press F5 on your keyboard to access Advanced setup.
     
  3. Expand Tools. To enable or disable ESET LiveGrid®, click the slider bar next to Enable ESET LiveGrid® reputation system and then click OK.

Figure 2-1

 

 

ESET Windows home products (8.x and earlier)

  1. Open your Windows ESET product. How do I open my ESET product?

  2. Click Setup and then press F5 on your keyboard to access Advanced setup.
     
  3. Expand Tools and then click ESET Live Grid. To enable or disable ESET LiveGrid®, select the check box next to Enable ESET LiveGrid® reputation system and then click OK.

Figure 2-2

 

 

ESET Cyber Security/ESET Cyber Security Pro

  1. Open ESET Cyber Security or ESET Cyber Security Pro. How do I open my ESET product?
     
  2. Click SetupEnter application preferences.

Figure 3-1
 

  1. In the Tools section, click ESET LiveGrid®

Figure 3-2
 

  1. Select the check box next to Enable ESET LiveGrid® reputation system to enable ESET LiveGrid®, or deselect it to disable ESET LiveGrid®. Click OK to save your changes.

Figure 3-3

 


 ESET Business products: Enable ESET LiveGrid®

If you do not use ESET Remote Administrator to manage your network

Perform these steps on individual client workstations.

Version 5.x users: Enable ESET Live Grid from ESET Remote Administrator (5.x)

Version 6 users, following the instructions below:

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.
     
  2. Click Admin → Policies.
     
  3. Select the policy for clients on which you want to enable ESET LiveGrid® and click the gear icon → Edit.

Figure 4-1
Click the image to view larger in new window

 

  1. Expand Settings Tools.
     
  2. Click Enable ESET LiveGrid® reputation system (recommended) to enable ESET LiveGrid®, or leave this setting deselected to disable ESET LiveGrid®.
     
  3. Click Finish to apply your changes. Clients will receive the policy changes the next time that they check in to ESET Remote Administrator.

    Figure 4-2
    Click the image to view larger in new window

     

 

ESET endpoint products

  1. Open ESET Endpoint Security or ESET Endpoint Antivirus. How do I open my ESET product?

  2. Press F5 on your keyboard to access Advanced setup.
     
  3. Expand Tools ESET LiveGrid®.
     
  4. Select the check box next to Enable ESET LiveGrid® reputation system to enable ESET LiveGrid®, or deselect it to disable ESET LiveGrid®. Click OK to save your changes.

Figure 5-1


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