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Alert: Upgrade to Windows 10, version 1903 causes boot error on Windows 10 with ESET Endpoint Encryption

Which version (32-bit or 64-bit) of my ESET home product should I download?

Applies to: ESET home products for Windows

Issue

  • You receive the error message “This installation package is not supported by this processor type”

  • ESET Technical Support has directed you to this article to learn whether your system is 32-bit or 64-bit

I am a business user

Details

If you do not have your License Key or Username and Password, visit our lost license page to retrieve them. Your active (non-expired) ESET license includes both the 32-bit and 64-bit versions of your ESET product.

Solution

End of support for Windows 7 / XP / Vista

This content references an operating system (OS) that Microsoft no longer supports or will soon stop supporting. Although ESET is committed to providing support for our products on any system, we do not advocate using an OS that no longer receives security patches. For more information about the Microsoft policy and upgrading your OS, visit our Knowledgebase article.

Windows XP

ESET Windows home products version 10 do not support Windows XP.

  1. Click Start, right-click My Computer and select Properties from the context menu.
  2. Look for the System section of the properties window. (View screenshot)
  3. If you are running Microsoft XP SP3, you can install version 9 of your product from the following Knowledgebase article: How do I download and install older versions of ESET products?

Windows 7 or Windows Vista

  1. Click Start, right-click Computer and select Properties from the context menu.
  2. Look for the System type section of the properties window. (View screenshot)
  3. Click the appropriate link for your system in the table below.

Windows 10

Windows 10 May 2019 Update

The Windows 10 May 2019 update may affect the compatibility of your ESET product on Windows 10 operating systems.

  • Home users: If your ESET product is version 10.1, 11 or 12, you do not need to make any changes. Visit our Knowledgebase article for more information about the update.
  • Business users: The ESET product versions listed here are all compatible with the update.

Video tutorial

  1. Press the Windows key  + Q on your keyboard, type Control Panel into the search bar and select Control Panel. Click System and Security → System.
  2. Your system type is displayed in the System section.
  3. Click the appropriate link for your system in the table below.

Windows 8

  1. Press the Windows key + C, click Settings and then click PC info.
  2. Look for the System type section of the properties window.
  3. Click the appropriate link for your system in the table below.

64-bit Download 32-bit Download
ESET Smart Security Premium ESET Smart Security Premium
ESET Smart Security ESET Smart Security
ESET Internet Security ESET Internet Security
ESET NOD32 Antivirus ESET NOD32 Antivirus

 

KB Solution ID: KB523 |Document ID: 15793|Last Revised: June 25, 2019

Related articles:

Are ESET Windows home products native 64-bit applications?

I received the error message 'This installation package is not supported by this processor type - contact the vendor' What should I do?

Which version (32-bit or 64-bit) of ESET endpoint products should I download?

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