[KB7654] Deploy or upgrade ESET endpoint products using ESET PROTECT (8.x

[KB7654] Deploy or upgrade ESET endpoint products using ESET PROTECT (8.x – 9.x)

Issue

Required user permissions

This article assumes that you have the appropriate access rights and permissions to perform the tasks below.

If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights.

ESET PROTECT users: Create a second administrator user in ESET PROTECT
ESET Security Management Center (ESMC) users: Create a second administrator user in ESET Security Management Center 7.x

Upgrade ESET Endpoint Security, ESET Endpoint Antivirus, or ESET Server/Mail Security to the latest version
Deploy ESET endpoint solutions to clients remotely using the Software Install task

Solution

Alternative upgrade option for ESET Business products

Getting Started with ESET PROTECT: Step 5 of 6

← Deploy the ESET Management Agent | Post-installation tasks →

This article applies to the following operating systems:

ESET Server/Mail Security users

ESET Endpoint Security and ESET Endpoint Antivirus are selected in the example screenshots below. The process also applies to ESET Server/Mail Security. ESET Server/Mail Security users must select the product that applies to your system.

Open the ESET PROTECT Web Console in your web browser and log in.
Click Tasks → Operating System → Software Install → New and select Client Task.

In the Basic section, type a name into the Name field. The Description field is optional. The Task drop-down menu will automatically be set to Software Install.

Linux installations

You can add the --skip-license parameter to the Installation parameters field to skip the display of the ESET End-user license agreement (EULA). If you want to view the EULA before agreeing to it, do not use this parameter.

Click Settings. Under Package to install, there are two options to select the package that will be installed on target clients.

To install a package from the repository:

Click <Choose package>.

1. Check for the latest version of your ESET business products.
2. Select the check box next to the ESET product that you want to install on client computers and click OK.

1. Select the check box next to Activate ESET LiveGuard Advanced if you have an ESET LiveGuard Advanced license and you have selected an ESET security product compatible with ESET LiveGuard Advanced and the product license. Select the check box next to I accept the terms of the application End User License Agreement and acknowledge the Privacy Policy. Select the check boxes next to Enable The ESET LiveGrid® feedback system (recommended) and next to Enable detection of potentially unwanted applications. Select the check box below Automatically reboot when needed. Proceed to Step 6.

Figure 1-5
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To install a package by entering the target URL:

Check for the latest version of your ESET business products.

1. Select Install by direct package URL, type or copy/paste the package URL into the corresponding field and select the check box next to I accept the terms of the application End User License Agreement. Select the check box below Automatically reboot when needed.

Figure 1-6
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Only click Select below ESET license when installing a new product or upgrading products that are not activated, or if you want to change the license currently in use to a different license. Select the appropriate product license from the list of available licenses. Proceed to Step 6.

Do not select the license when upgrading a previously activated product

If you are running an upgrade installation on a previously activated product, do not select the license. If you have not yet added product licenses, add product licenses in ESET PROTECT.

Figure 1-7
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Click Summary → Finish.

When prompted, click Create Trigger.

Type a name for the trigger into the Trigger Description field.

Click Target and click Add computers or Add groups.

Select the check boxes next to the computers or groups you want to send this task to and click OK.

Click Trigger, select a Trigger type, and click Finish.

Send an activation task to the computers on which you installed ESET endpoint or ESET Server/Mail Security products so that they can begin receiving regular updates.

Restart after the upgrade is complete

ESET Server/Mail Security users must restart the server after the upgrade is complete.

If you are performing a new installation of ESET PROTECT, proceed to post-installation tasks.

macOS users

System Extension Blocked messages can be resolved by updating system preferences.

Last Updated: Aug 23, 2022